Field Service Technician- Locator

Wideopenwest Michigan, LLC; Livonia (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

WOW! is seeking a field technician to prioritize and complete locating work, read maps, and communicate results to supervisors and contractors. The role requires reading system prints, taking voltage measurements, and understanding FCC and NESC standards.

You will ensure security, maintain equipment, and train others as needed. The position demands the ability to work independently, flexible hours, and a valid driver’s license.

Qualifications

• Must be able to present technical information to a non-technical audience.
• Able to work independently and manage time.
• Able to measure distances accurately using tapes and measurement devices.
• Proficient with testing equipment including underground locator and TDR.
• Able to operate standard office equipment (fax, copier, etc.).
• Able to handle escalations and time-critical issues.
• Able to read street maps and system prints.
• Able to work flexible hours, including evenings, weekends and on-call shifts.
• Must have a valid driver's license and good driving record.

Responsibilities

• Prioritizes and completes locating work in a timely fashion per scheduling requirements.
• Reads maps and system prints to locate where work will be performed.
• Communicates work inquiries and results by e-mail with supervisor, contractor, or others.

Skills

Technical communication

Independent work

Distance measurement

Testing equipment

Office equipment

Escalations handling

Map reading

Flexible hours

Driver's license

Education

High school diploma or GED

Tools

Underground locator

TDR

Job description

Duties and Responsibilities

• Prioritizes and completes locating work in timely fashion, consistent with WOW’s or contractor’s scheduling requirements
• Reads maps and system prints to determine where located jobs will be completed
• Communicates work inquiries and work results in timely fashion (usually by e-mail) with supervisor, contractor or other relevant parties
• Assures system security by terminating unused ports and tag drops and locking pedestals
• Takes voltage measurements
• Understands/applies FCC and NESC technical standards
• Identifies and reports all incidents of noncompliance (FCC, NESC, OSHA, and WOW standards)
• Completes all tasks to WOW! quality standards
• Maintains professional appearance and behavior at all times
• Maintains excellent attendance
• Maintains motor vehicle in proper working order per company policy, including equipment & toll inventory, vehicle security and vehicle maintenance
• Trains employees
• Attends to other duties as assigned

Qualifications

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measure devices
• Able to use assigned testing equipment including but not limited to underground locator and TDR
• Able to operate office equipment, fax, copier, etc
• Able to handle escalations and time-critical issues
• Able to read street maps and system prints
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid drivers license and good driving record

Education/Experience

Position requires a high school diploma or GED

Computer Skills

Basic computer skills; internet and email are required.

Physical Demands/Working Conditions

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb, and operate extension ladder (approx 28 feet and 75 lbs)
• Ability to differentiate between different sizes and colors wires
• Ability to perform work in elevated places (i.e., roofs, and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas, such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Ability to operate computer and test equipment
• Ability to work safely near power lines and electrical equipment
• Ability to drive company vehicles in a safe manner

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]