System Support Technician II

Rieth-Riley Construction Co., Inc.; Goshen (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fringe benefits package

Employee-owned company

Job summary

Rieth-Riley Construction Co., Inc. in Indiana seeks an experienced IT Support Specialist to handle advanced technical support, resolve complex issues, and maintain system reliability for employees across local and remote locations.

The role requires a Bachelor’s degree in IT or related field, 2+ years minimum experience (5+ preferred), and regional travel. Candidates should excel in customer service and analytics while communicating clearly and detailing tasks.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Five (5) years of experience preferred; Minimum two (2) years required.
• Regional travel to area offices required.
• High level of customer service.
• Strong quantitative and analytical skills.
• Adaptable and able to thrive in a fast paced, high-pressure environment.
• Self-motivated; ability to work independently.
• Good written and verbal communication skills.
• High degree of attention to detail.

Responsibilities

• Manage hardware and software asset inventory, including procurement, deployment, tracking, and lifecycle management.
• Configure, deploy, and support computers, mobile devices, and peripheral equipment to meet the needs of employees in local and remote offices.
• Install, maintain, and upgrade operating systems, applications, and hardware on PCs, laptops, and iPads.
• Administer and support Microsoft technologies, including Windows Server 2022+, Microsoft 365 applications and administration, Active Directory, Intune, and PowerShell scripting.
• Support and maintain servers, printers, copiers, and related infrastructure systems.
• Support and maintain security camera systems and electronic door access control systems.
• Monitor system performance and respond to alerts generated by monitoring and management tools.
• Create and maintain technical documentation and standard operating procedures
• Serve as an escalation point for complex technical issues and assist in mentoring junior support staff when needed.
• Participate in IT projects, technology deployments, and infrastructure improvements as assigned.
• Perform special projects and other duties as assigned by the IT Manager or Technical Services Manager.

Skills

Customer service

Analytical skills

Written & verbal comms

Attention to detail

Self-motivated

Independent work

Mentoring juniors

Travel readiness

Education

Bachelor's degree in computer science / IT or related field

Tools

Windows Server 2022+

Microsoft 365

Active Directory

Intune

PowerShell

Job description

Join Rieth-Riley and help our team Pave the Road to Success!

Rieth-Rileyis a team of motivated, highly qualified individuals who are committed to the success of each and every project. The employee owners at Rieth-Riley proudly remain dedicated to moving forward. It's the way we think, the way we act — the way we approach every asphalt, concrete, bridge, and allconstructionprojects. We are a 100% employee-owned company. So, we truly think like owners and take personal pride and care in every project we construct. We offer competitive wages and an excellent fringe benefit package.

Summary

This role provides advanced technical support, resolves complex issues, maintains system reliability and security, and serves as a technical resource for employees across local and remote locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage hardware and software asset inventory, including procurement, deployment, tracking, and lifecycle management.
• Configure, deploy, and support computers, mobile devices, and peripheral equipment to meet the needs of employees in local and remote offices.
• Install, maintain, and upgrade operating systems, applications, and hardware on PCs, laptops, and iPads.
• Administer and support Microsoft technologies, including Windows Server 2022+, Microsoft 365 applications and administration, Active Directory, Intune, and PowerShell scripting.
• Support and maintain servers, printers, copiers, and related infrastructure systems.
• Support and maintain security camera systems and electronic door access control systems.
• Monitor system performance and respond to alerts generated by monitoring and management tools.
• Create and maintain technical documentation and standard operating procedures
• Serve as an escalation point for complex technical issues and assist in mentoring junior support staff when needed.
• Participate in IT projects, technology deployments, and infrastructure improvements as assigned.
• Perform special projects and other duties as assigned by the IT Manager or Technical Services Manager.

Qualifications

• Bachelor’s degree required, computer science, information technology, or related field.
• Five (5)years of experience preferred. Minimum two (2) years required.
• Regional travel to area offices required
• High level of customer service
• Strong quantitative and analytical skills

• Adaptable and able to thrive in a fast paced, high-pressure environment
• Self-motivated; ability to work independently
• Good written and verbal communication skills
• High degree of attention to detail

Equal Opportunity Employer – It is the policy of Rieth-Riley to assure that applicants are employed, and that employees are treated during employment, without regard to their veteran status, race, religion, sex, sexual orientation, gender identity, color, national origin, age, disability, genetic information, citizen status, and/or any other applicable legally-recognized protected class under local, state, or federal law.

Individuals with disabilities that require reasonable accommodation in order to complete the application process should contact Rieth-Riley’s Human Resources Department by phone [phone] or by email [e-mail].