System Support Supervisor

Rieth-Riley Construction Co.; Goshen (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

Rieth-Riley Construction Co. is seeking a Lead System Support Technician to direct the IT help desk, oversee support operations, and manage technology deployments and asset lifecycle across the organization.

You will lead a team, set service standards, and collaborate with vendors to resolve issues. The role requires a Bachelor’s degree, 5–8 years of IT experience, and experience with Microsoft 365 and Viewpoint Vista, with regional travel to area offices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field.
• 5–8 years of progressively responsible IT support experience.
• Previous lead, supervisory, or team coordination experience preferred.
• Experience supporting Microsoft 365 environments.
• Experience with Viewpoint Vista and construction-industry software preferred.
• Regional travel to area office locations required.

Responsibilities

• Lead a team of System Support Technicians.
• Oversee help desk tickets and support requests.
• Establish and monitor service standards and response expectations.
• Promote a customer-service-focused culture within the IT support team.
• Ensure proper installation, configuration, maintenance, and replacement of computers, mobile devices, printers, scanners, and other technology assets.
• Support and troubleshoot business applications including Microsoft 365, Viewpoint Vista, JWS, Adobe products, and other company-supported software.
• Collaborate with vendors and service providers to resolve technical issues and maintain support agreements.
• Participate in after-hours support and emergency response activities as required.
• Maintain oversight of technology asset inventories and lifecycle management.
• Assist the IT Manager in planning and implementing system enhancements.
• Lead special projects as assigned by the IT Manager.

Skills

Team leadership

Help desk oversight

Customer service focus

Travel readiness

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field

Tools

Microsoft 365

Viewpoint Vista

Asset management software

Job description

Join Rieth-Riley and help our team Pave the Road to Success! Rieth-Riley is a team of motivated, highly qualified individuals who are committed to the success of each and every project. The employee owners at Rieth-Riley proudly remain dedicated to moving forward. It's the way we think, the way we act - the way we approach every asphalt , concrete , bridge, and all construction projects. We are a 100% employee-owned company. So, we truly think like owners and take personal pride and care in every project we construct.We offer competitive wages and an excellent fringe benefit package.

Summary

Lead the System Support Technician team and oversee help desk operations, technical support, IT equipment deployments, and asset management across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise a team of System Support Technicians.
• Oversee help desk tickets and support requests.
• Establish and monitor service standards and response expectations.
• Promote a customer-service-focused culture within the IT support team.
• Ensure proper installation, configuration, maintenance, and replacement of computers, mobile devices, printers, scanners, and other technology assets.
• Support and troubleshoot business applications including Microsoft 365, Viewpoint Vista, JWS, Adobe products, and other company-supported software.
• Collaborate with vendors and service providers to resolve technical issues and maintain support agreements.
• Participate in after-hours support and emergency response activities as required.
• Maintain oversight of technology asset inventories and lifecycle management.
• Assist the IT Manager in planning and implementing system enhancements.
• Lead special projects as assigned by the IT Manager.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field required.
• Five (5) to eight (8) years of progressively responsible IT support experience.
• Previous lead, supervisory, or team coordination experience preferred.
• Experience supporting Microsoft 365 environments.
• Experience with Viewpoint Vista and construction-industry software preferred.
• Regional travel to area office locations required.

Equal Opportunity Employer – It is the policy of Rieth-Riley to assure that applicants are employed, and that employees are treated during employment, without regard to their veteran status, race, religion, sex, sexual orientation, gender identity, color, national origin, age, disability, genetic information, citizen status, and/or any other applicable legally-recognized protected class under local, state, or federal law.

Individuals with disabilities that require reasonable accommodation in order to complete the application process should contact Rieth-Riley's Human Resources Department by phone [phone] or by email [e-mail].

It is the policy of Rieth-Riley to assure that applicants are employed, and that employers are treated during employment, without regard to their veteran status, race, religion, sex, sexual orientation, gender identity, color, national origin, age, disability, genetic information, citizen status, and/or any other applicable legally recognized protected class under local, state, or federal law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Further, Rieth-Riley will make reasonable efforts to accommodate the religious observations and practices of employees, unless to do so would cause Rieth-Riley an undue hardship.

You are making application for employment with a company that takes its safety, environmental, drug and alcohol, and anti-harassment (including sexual harassment) policies very seriously. You should understand now that if you are hired, your failure to follow these policies could result in your immediate termination.