System Support Tech II — Cloud, Networking & Security

TekManagement Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Tekmanagement Inc. is seeking a System Support Technician II to join our growing IT team. In this full-time role, you will provide advanced troubleshooting for managed services, cloud solutions, cybersecurity, and networking, ensuring rapid, reliable support for our clients.

You will manage Active Directory, Office 365 Entra/Azure AD, RBAC, and endpoint management, document client environments in ConnectWise, and collaborate with internal teams to uphold SLAs and deliver superior client service.

Qualifications

• 3-5 years of equivalent industry experience.
• Tech-savvy with strong problem-solving and customer service focus.
• Experience with Active Directory and Office365 Entra/Azure AD.
• Familiarity with MDM and advanced networking concepts.
• Ability to explain technical concepts to clients and teams.

Responsibilities

• Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.
• Support Active Directory, Office365 Entra/Azure AD, RBAC, and Office365 Endpoint Management (InTune).
• Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS networks.
• Execute system migrations for users, ensuring smooth profile and application migrations.
• Deliver outstanding customer service, meeting SLAs and exceeding performance goals.
• Document client environments accurately in ConnectWise and analyze feedback to drive improvements.
• Collaborate with internal teams to improve service delivery and culture of teamwork.

Skills

Customer focus

Problem solving

Communication skills

Team collaboration

Time management

Tools

Active Directory

Office 365 Entra/Azure AD

MDM platforms

Networking basics

ConnectWise

Job description

Tekmanagement Inc. is seeking a System Support Technician II to join our growing IT team. In this full-time role, you will provide advanced troubleshooting for managed services, cloud solutions, cybersecurity, and networking, ensuring rapid, reliable support for our clients.

You will manage Active Directory, Office 365 Entra/Azure AD, RBAC, and endpoint management, document client environments in ConnectWise, and collaborate with internal teams to uphold SLAs and deliver superior client service.