IT Support Engineer II — Cloud, Networking & Security

Computer Integration Technologies; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Vendor certifications

Training opportunities

Flexible PTO

Comprehensive benefits

Job summary

Computer Integration Technologies (CIT) is seeking an IT Support Engineer to resolve tickets across desktop, server, network, and cloud environments. You’ll work in a service-focused, customer-first culture with a team of networking and security specialists.

You bring 3+ years in networking/NOC or helpdesk, strong knowledge of network devices, and hands-on MS 365/AD experience. This role may require 24/7 coverage and CompTIA A+/Network+ within year one.

Qualifications

• 3+ years of professional experience in computer networking, NOC, or helpdesk environments.
• Advanced knowledge of managing network devices/configurations.
• Intermediate Microsoft 365 knowledge and support experience.
• Intermediate Active Directory design, implementation, and administration skills.
• Intermediate knowledge of hardware and OS including Windows, macOS, and virtualization (VMware/Hyper-V/Scale).
• Ability to perform tasks with minimal supervision.
• Solve problems independently and in a team.
• Strong computer and typing skills.
• Participation in an on-call rotation, including weekends and holidays.
• Must be authorized to work in the United States.
• Criminal background and reference checks will be conducted.
• CJIS background check may be required depending on team.

Responsibilities

• Manage, update, and support customer infrastructure (firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, Azure).
• Prioritize high-impact tickets and allocate resources for timely resolution.
• Ensure solutions address customer needs and long-term success.
• Regularly communicate with customers and CIT staff to resolve issues.
• Maintain records of support activities, updates, resolutions, and interactions.
• Meet or exceed KPIs related to ticket resolution time and customer satisfaction.
• Obtain CompTIA A+ and Network+ within first year if not already held.
• May require 24/7/365 shift work including evenings, overnights, weekends, holidays.
• Perform other duties as assigned.

Skills

Networking

Microsoft 365

Active Directory

Windows/macOS OS

Virtualization

Customer service

On-call readiness

Problem solving

Education

CompTIA A+

CompTIA Network+

CCNA

Tools

VMware

Hyper-V

Scale virtualization

Job description

Computer Integration Technologies (CIT) is seeking an IT Support Engineer to resolve tickets across desktop, server, network, and cloud environments. You’ll work in a service-focused, customer-first culture with a team of networking and security specialists.

You bring 3+ years in networking/NOC or helpdesk, strong knowledge of network devices, and hands-on MS 365/AD experience. This role may require 24/7 coverage and CompTIA A+/Network+ within year one.