System Support Technician II

TekManagement Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Tekmanagement Inc. is seeking a System Support Technician II to join our growing IT team. In this full-time role, you will provide advanced troubleshooting for managed services, cloud solutions, cybersecurity, and networking, ensuring rapid, reliable support for our clients.

You will manage Active Directory, Office 365 Entra/Azure AD, RBAC, and endpoint management, document client environments in ConnectWise, and collaborate with internal teams to uphold SLAs and deliver superior client service.

Qualifications

• 3-5 years of equivalent industry experience.
• Tech-savvy with strong problem-solving and customer service focus.
• Experience with Active Directory and Office365 Entra/Azure AD.
• Familiarity with MDM and advanced networking concepts.
• Ability to explain technical concepts to clients and teams.

Responsibilities

• Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.
• Support Active Directory, Office365 Entra/Azure AD, RBAC, and Office365 Endpoint Management (InTune).
• Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS networks.
• Execute system migrations for users, ensuring smooth profile and application migrations.
• Deliver outstanding customer service, meeting SLAs and exceeding performance goals.
• Document client environments accurately in ConnectWise and analyze feedback to drive improvements.
• Collaborate with internal teams to improve service delivery and culture of teamwork.

Skills

Customer focus

Problem solving

Communication skills

Team collaboration

Time management

Tools

Active Directory

Office 365 Entra/Azure AD

MDM platforms

Networking basics

ConnectWise

Job description

Job Description

Join Our Growing Team as a System Support Technician II!

Are you a problem-solver with a passion for technology and a commitment to exceptional customer service? Do you thrive in a fast-paced collaborative environment where your expertise makes a real impact? Tekmanagement is hiring a skilled System Support Technician II to join our team and provide top-tier technical support to our valued clients. If you're ready to be part of a company that values integrity, accountability, and professional growth, we want to hear from you!

Why TekManagement?

At Tekmanagement, we’re more than just an IT service provider — we’re trusted partners in our clients' success and community. Our Southern Oregon based team is dedicated to providing cutting-edge solutions with a focus on excellence, reliability, and strong customer relationships. We foster a supportive and growth-oriented work culture where every team member is empowered to excel.

About TekManagement:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2022 and 2024 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Your Role:

As a System Support Technician II, you’ll be the backbone of our technical support team, ensuring customers receive prompt, effective solutions to their IT challenges. You’ll play a key role in maintaining our high service standards, following best practices the Tekmanagement way while contributing to our collaborative culture.

This is a full-time position (Monday–Friday, 7 AM–5 PM) and participation in an on-call rotation to meet peak client needs. You’ll spend approximately 75% or more of your time on billable work and will be responsible for accurate and timely documentation in our ConnectWise system.

Key Responsibilities:

• Technical Expertise: Provide advanced troubleshooting for managed IT services, cloud solutions, cybersecurity, and networking issues.
• User Management: Support Active Directory, Office365 Entra/Azure AD, Role-Based Access Control, and Office365 Endpoint Management (InTune).
• Networking & Security: Configure and troubleshoot VLANs, NAT policies, DHCP, SMB/CIFS, protected wireless networks, and other advanced networking concepts.
• System Migrations: Execute seamless transitions for users, ensuring smooth profile and application migrations.
• Customer Service Excellence: Deliver outstanding service, ensuring customer satisfaction, upholding SLAs, and exceeding performance goals.
• Process Optimization: Develop and maintain standard operating procedures the Tekmanagement way to enhance service delivery efficiency.
• Collaboration & Culture: Work closely with internal teams, fostering a culture of teamwork, integrity, and service excellence.
• Documentation & Reporting: Maintain accurate records of client environments and analyze feedback to drive improvements.

What We’re Looking For:

We need a tech-savvy, service-oriented professional with strong problem-solving skills and the ability to work effectively under pressure with 3-5 years of equivalent industry experience. The ideal candidate will possess:

Technical Competencies:

• Deep understanding of modern IT environments, including cloud computing and cybersecurity.
• Hands-on experience with Active Directory, Office365 Entra/Azure AD, MDM platforms, and advanced networking.
• Ability to effectively communicate technical concepts to both clients and team members.

Key Traits & Skills:

• Customer Focus: Passion for helping others and delivering exceptional service.
• Critical Thinking: Ability to analyze, troubleshoot, and resolve complex IT issues efficiently.
• Adaptability: Thrive in a fast-paced environment and adjust to changing client needs.
• Collaboration: Work seamlessly with peers, leadership, and clients to achieve success.