System Support Representative (SSR)

E. L. Blake, Inc.; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

RTO – flexible time off policy

Sick leave (paid)

Paid holidays

Life insurance

Parental leave

Professional development

Job summary

E.L. Blake Corporation in Birmingham, AL is seeking a System Support Representative to maintain mission planning systems and ensure uptime for critical operations.

You will troubleshoot hardware, software, and systems, document issues, and support mission personnel during training and deployments in a fast-paced environment.

This full-time role offers growth, competitive salary, and a comprehensive benefits package in a mission-driven setting.

Qualifications

• U.S. Citizenship (no dual citizenship).
• Active DoD Secret Security Clearance.
• CompTIA Security+ certification (required within 6 months of hire).
• IT-related degree OR 2+ years of relevant IT experience.
• Strong troubleshooting skills across hardware, software, and systems.
• Ability to document technical issues and communicate effectively across technical and non-technical audiences.

Responsibilities

• Maintain mission planning systems, ensuring hardware and software are functional and up to date.
• Troubleshoot technical issues, perform updates, and manage data loads.
• Provide technical assistance to mission personnel and collaborate with government teams for rapid resolution.
• Keep detailed documentation of system configurations and changes.

Skills

Troubleshooting hardware

Troubleshooting software

Systems documentation

Cross-functional communication

Education

IT-related degree

Job description

Your technical skills deserve a role where they truly matter. E.L. Blake Corporation is looking for a motivated, mission-driven professional to join our team as a full-time System Support Representative (SSR) in Birmingham, AL. If you're someone who thrives on solving problems, keeping systems running at peak performance, and supporting real-world operations, this opportunity offers both purpose and growth. Bring your expertise to a team that values it. make your impact felt!

WHY WE ARE A GREAT PLACE TO WORK

This position offers a competitive annual salary ranging from $70,000 to $95,000, supported by a benefits package that includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Responsible Time Off (RTO) – flexible time off policy designed to support work-life balance while meeting mission requirements
• 40 hours of paid sick leave annually
• Paid holidays
• Company-paid basic life insurance
• Access to additional leave programs, including parental and medical leave support
• Professional development and growth opportunities

DISCOVER WHO WE ARE

For over 12 years, E. L. Blake Inc. has delivered streamlined technical and business management solutions across the federal and public sectors. As a verified service‑disabled, veteran‑owned, small disadvantaged business, we value integrity, adaptability, and team-driven success. Our specialty lies in training management for overseas deployments, equipping mission planners and aircrew with the knowledge they need to operate effectively. When you join us, you gain far more than a job - you gain a supportive environment where your career is nurtured, your expertise is celebrated, and your contributions play a direct role in strengthening national readiness.

ARE YOU THE SYSTEM SUPPORT REPRESENTATIVE (SSR) WE'RE LOOKING FOR?

• U.S. Citizenship (no dual citizenship)
• Active DoD Secret Security Clearance
• CompTIA Security+ certification (required within 6 months of hire)
• IT-related degree OR 2+ years of relevant IT experience
• Strong troubleshooting skills across hardware, software, and systems
• Ability to support and maintain IT systems in an operational or mission-critical environment
• Ability to document technical issues and communicate effectively across technical and non-technical audiences

Preferred Qualifications

• Experience supporting USAF or DoD mission planning systems
• Familiarity with mission planning software, mapping tools, or geospatial data
• Experience working in classified or secure environments
• Military or aircrew experience

WHAT CAN YOU EXPECT AS OUR SYSTEM SUPPORT REPRESENTATIVE (SSR)?

You will maintain mission planning systems, ensuring hardware and software are functional and up to date. This includes troubleshooting technical issues, performing updates, and managing data loads.

You'll support mission planning during training exercises and deployments and keep detailed documentation of system configurations. Providing technical assistance to mission personnel and collaborating with government teams is essential for quickly addressing system challenges.

Your role is vital for ensuring system availability and operational readiness in a fast‑paced, mission‑focused environment.