System Support Representative (SSR) – Seymour-Johnson AFB, NC

Valid8 Financial, Inc.; Goldsboro (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to support U.S. Air Force mission planning activities at Seymour Johnson AFB in North Carolina.

The SSR maintains mission planning computers, software, and data to ensure operations are fully operational for daily tasks, training, deployments, and contingencies. The role requires strong troubleshooting, excellent communication, and the ability to work independently in fast-paced environments.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or four years of relevant IT experience.

Responsibilities

• Maintain mission planning IT environment and provide technical support for mission planning systems.
• Troubleshoot hardware, software, and system issues; document actions and solutions.
• Coordinate with government personnel and support teams to resolve issues.

Skills

Troubleshooting

Communication

Organizational skills

Customer service

Independent work

Education

Bachelor's degree in IT/CS or 4 years IT experience

Job description

At Summit, we believe our people are the foundation of our success. We are committed to providing our employees with the tools, training, and support they need to deliver exceptional products and services to our customers.

Our management team has built its culture around the Summit Formula—creating an environment where employees are valued, respected, and empowered to grow professionally. We foster a workplace that is inclusive, collaborative, and focused on continuous development. If you're looking for an opportunity to make an impact while advancing your career, we encourage you to explore our open positions.

Position Summary

Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to support U.S. Air Force mission planning activities at Seymour Johnson AFB, North Carolina. The SSR is responsible for ensuring that mission planning computers, peripheral equipment, software applications, and digital map data are properly maintained, updated, and fully operational. This position supports mission planning activities for daily operations, training exercises, deployments, and real‑world contingency operations.

Responsibilities

The successful candidate will maintain the Mission Planning IT environment and provide technical support for mission planning systems. This role requires strong troubleshooting skills and the ability to resolve hardware, software, and system issues while managing communications, documentation, testing, and follow‑through until issues are fully resolved.

• Maintain mission planning computer systems and associated hardware.
• Install, configure, update, and troubleshoot mission planning software and applications.
• Ensure mission planning map data and databases are current and accurate.
• Support mission planning activities for training exercises, deployments, and operational missions.
• Document system issues, corrective actions, and technical solutions.
• Coordinate with government personnel and technical support teams to resolve system issues.
• Optimize mission planning data and system performance.
• Communicate effectively with team members, customers, and leadership at all organizational levels.

Minimum Education, Skills, and Experience Requirements

• Must be a U.S. Citizen.
• Must possess an active Secret clearance.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or four (4) years of relevant IT experience.
• Must obtain CompTIA Security+ certification within six (6) months of hire to meet DoD 8570 IAT Level II requirements.
• Strong troubleshooting skills involving hardware, software, operating systems, and network connectivity.
• Excellent communication, organizational, and customer service skills.
• Ability to work independently while supporting mission‑critical operations in a fast‑paced environment.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at‑will organization.