System Support Engineer - Payments Terminal Networking

Ingenico Group; Alpharetta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Ingenico Group in Alpharetta, GA is seeking a System Support Engineer to provide engineering support for Ingenico terminals, services, and solutions, collaborating with Sales Engineers, Account Managers, Project Managers, Quality, R&D and other teams to deliver timely technical solutions.

The role emphasizes troubleshooting complex terminal communications, analyzing packet captures with Wireshark, diagnosing TCP/IP, Ethernet, USB, Wi‑Fi and TLS issues, interpreting logs, supporting L2

Qualifications

• Strong verbal and written communication with diverse stakeholders.
• Ability to translate technical concepts into non-technical language.

Responsibilities

• Troubleshoot complex communication issues involving payment terminals and connected systems.
• Analyze packet captures using Wireshark to identify network communication failures.
• Diagnose TCP/IP, Ethernet, USB, Wi-Fi, and TLS communication issues.
• Interpret system and application logs to determine root causes.
• Support L2 escalations from customers and L1 support teams.
• Partner with Engineering to investigate software defects and protocol-related issues.

Skills

Strong communication skills

Analytical thinking

Cross-functional collaboration

Project management

Independent work

Tools

Wireshark

RS232

USB

Ethernet

Wi‑Fi

TLS

Job description

Ingenico Group in Alpharetta, GA is seeking a System Support Engineer to provide engineering support for Ingenico terminals, services, and solutions, collaborating with Sales Engineers, Account Managers, Project Managers, Quality, R&D and other teams to deliver timely technical solutions.

The role emphasizes troubleshooting complex terminal communications, analyzing packet captures with Wireshark, diagnosing TCP/IP, Ethernet, USB, Wi‑Fi and TLS issues, interpreting logs, supporting L2