Terminal Support Engineer - On-Site Diagnostics & Training

Ingenico; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ingenico is seeking a Terminal Support Engineer in Alpharetta, Georgia. In this role, you will provide engineering support related to Ingenico terminals and services. You’ll troubleshoot complex hardware/software issues and deliver technical training sessions.

The ideal candidate will have a Bachelor's degree in Engineering and strong communication skills. This position involves travel to customer locations for diagnostic support and requires both independent work and collaboration with teams.

Qualifications

• Strong verbal and written communication skills for engaging diverse stakeholders.
• Methodical, analytical problem-solver with strong organizational skills.
• Self-motivated, quick learner who can work both independently and within teams.

Responsibilities

• Provide advanced technical expertise on Ingenico products and solutions.
• Troubleshoot and resolve complex issues across various network environments.
• Travel to customer locations for on-site diagnostics and support.

Skills

Technical communication

Problem-solving

Analytical skills

Project management

Education

Bachelor's degree in Engineering or equivalent experience

Tools

Wireshark

RS232

USB

Ethernet

Wi-Fi

Job description

Ingenico is seeking a Terminal Support Engineer in Alpharetta, Georgia. In this role, you will provide engineering support related to Ingenico terminals and services. You’ll troubleshoot complex hardware/software issues and deliver technical training sessions.

The ideal candidate will have a Bachelor's degree in Engineering and strong communication skills. This position involves travel to customer locations for diagnostic support and requires both independent work and collaboration with teams.