System Support Analyst I (night shift Sun-Thu) (Fully Remote)

Intelerad; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Intelerad is seeking a remote night-shift technical support resource for its InteleShare customers, spanning hospital networks to radiology facilities. You will troubleshoot Windows and SQL Server issues, monitor sites, and prioritize work to meet SLAs while deploying software and configuring systems.

Requirements include 2+ years of Windows admin and technical support, SQL query knowledge, and familiarity with DICOM/HIPAA/PACS/RIS. Join a leading healthcare imaging platform provider.

Qualifications

• 2+ years of Windows administration and technical customer support experience.
• Familiarity with SQL queries, Mac OS is a plus, SaaS knowledge.
• Experience with healthcare imaging standards (DICOM, HL7) and HIPAA comfort.

Responsibilities

• Serve as the primary technical resource for InteleShare customers remotely on a night shift.
• Address issues via phone and portal, monitor client sites, and resolve cases within SLAs.
• Log incidents in ServiceNow, deploy software, and manage configurations.

Skills

Windows administration

Technical customer support

Real-time issue troubleshooting

Tools

ServiceNow

SQL Server

DICOM/HIPAA/PACS/RIS

Job description

• Serve as the primary technical resource for InteleShare customers, ranging from hospital networks to radiology facilities.
• Operate remotely on a night shift schedule, providing real-time support and ensuring optimal software configuration and performance.

Key Responsibilities:

• Address customer issues via phone and portal, monitoring client sites and resolving cases to exceed service expectations.
• Troubleshoot complex problems across Windows, SQL Server, and related technologies to minimize downtime.
• Log incidents in ServiceNow, deploy software, and prioritize work based on SLAs.

Qualifications:

• Require 2+ years of Windows administration and technical customer support experience.
• Prefer SQL query experience, Mac OS knowledge, SaaS expertise, and familiarity with DICOM, HL7, HIPAA, or PACS/RIS.

Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.