System / Network Administrator

Priority Dispatch Corp.; Petaluma, Northern (CA, KY); Hybrid; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Employee vehicle purchase and service

Training and certifications support

Job summary

Hansel Auto Group is seeking a Systems Administrator to manage our IT backbone across multiple dealership locations. You will keep networks, servers, and core systems healthy, secure, and standardized, acting as a technical anchor for the help desk and mentoring junior technicians.

This hands-on role offers ownership, opportunities to document processes, and to lead projects while collaborating with the IT Director. Regular travel between sites is expected to ensure consistency and reliability.

Qualifications

• At least four years of related IT experience including hands-on network and server administration.
• Strong English communication; Spanish is a plus but not required.
• Valid CA driver’s license and ability to travel between sites as needed.

Responsibilities

• Maintain and administer networks, servers, systems, and hardware across all locations.
• Plan, coordinate, and implement security measures to protect data and devices.
• Monitor infrastructure proactively and resolve issues before outages occur.
• Troubleshoot root causes and recommend hardware/software improvements.
• Provide Tier 2/3 end-user support by ticket, phone, and in person.
• Assist help desk during busy periods and mentor junior staff.
• Create and maintain clear documentation for continuity.
• Build repeatable IT service processes and standards.
• Lead projects from start to finish, individually or with teams.

Skills

Windows 11

Windows Server

Active Directory

Microsoft 365

Cisco Meraki

MFA

GoTo (VoIP)

NinjaOne

Education

High school diploma or equivalent

CompTIA

Microsoft

Cisco/Meraki

Tools

CDK Global

Monday.com

NinjaOne

Job description

Location:Petaluma, CA — fully on-site, with regular travel between our Santa Rosa, Petaluma, and Napa locations

Department:Information Technology

Reports to:IT Director

Employment Type:Full-time, non-exempt

Pay Range:$80,000 – $130,000 per year, depending on experience

About the Role

Hansel Auto Group is looking for a Systems Administrator to help run and improve the technology that our dealerships depend on every day. Our IT team's mission is to empower Hansel employees to succeed with innovative tools, quality support, and expert leadership — and this role sits right at the center of that.

You willownthe day-to-day health of our network, servers, and core systems: keeping them available and secure, spotting problems before our users do, and steadily standardizing how things are built so the environment gets cleaner every quarter. You will also be a technical anchor for our help desk team, stepping in on the harder tickets and mentoring our junior technicians as they grow.

This is a hands‑on job with real ownership. If you like fixing root causes instead of symptoms, writing down how things work, and being the person others trust to get it right, you will do well here.

What You'll Do

Maintain and administer our networks, servers, systems, and hardware across all locations.

Plan, coordinate, and implement security measures that protect company data, systems, and devices.

Monitor our infrastructure proactively — find and resolve issues before they become outages.

Troubleshoot and solve problems at the root, and recommend the hardware or software needed to do it properly.

Provide Tier 2 and Tier 3 support to end users by ticket, phone, and in person.

Jump in and help the help desk team clear tickets when the queue gets heavy.

Mentor our junior IT staff — share what you know and help them build real careers in IT.

Create and maintain clear documentation so the next person can pick up where you left off.

Build repeatable processes and standards so IT service is consistent no matter who delivers it.

Lead projects from start to finish, both on your own and as part of the team.

You do not need to have mastered every item on this list, but you should be comfortable in this neighborhood and eager to learn the rest:

Microsoft:Windows 11, Windows Server, Active Directory, Microsoft 365, and Microsoft Teams

Network:Cisco Meraki switching, wireless, and security appliances

Endpoint management:NinjaOnefor RMM, patching, and device deployment

Security:Malwarebytes endpoint protection, MFA, and email security tooling

Voice:GoTo cloud-based VoIP phone system

Business systems:CDK Global (dealership management system) and Monday.com for work management

What Makes Someone Successful Here

You are genuinely interested in technology. You are the one who fixes your family's computers, and you probably watch tech videos for fun.

You get real satisfaction out of helping people, including people who are not technical.

You adapt well when technology and priorities shift, which in a dealership group they do.

You take the work seriously without taking yourself too seriously, and you can receive direct feedback.

You can move quickly and keep several things going at once without dropping any of them.

You do what you say you will do — our co-workers trust IT to get it right.

Qualifications

At least four years of related IT experience, including hands‑on network and server administration.

High school diploma or equivalent. Relevant certifications (CompTIA, Microsoft, Cisco/Meraki) are a plus.

Demonstrated ability to troubleshoot effectively — gathering information, isolating causes, and resolving end-user issues.

Strong written and verbal English communication skills. Spanish is a significantplus, butnot required.

Valid California driver's license, a clean driving record, and reliable transportation for travel between locations.

Experience in a multi-site environment is preferred. Automotive or dealership experience is a plus, but we will teach you the industry.

Physical Requirements and Pre-Employment

Able to regularlylift upto 50 pounds to move computers, monitors, and server equipment.

Comfortable standing, bending, kneeling, and working with cabling and hardware in offices and server rooms.

Must pass a pre-employment background check and drug screen in accordance with applicable law.

Pay Defined:

Wages include a Base Compensation between $80,000 and $130,000 annually.

Why Hansel Auto Group

Hansel has servedthe NorthBay for generations, and our IT department is committed to continuous improvement and standardization. You will have the backing to fix things properly, a director who wants you to grow, and a team that values doing the job right over doing it fast.

We offer competitive pay, medical, dental, and vision coverage,a 401(k), paid time off, employee vehicle purchase and service discounts, and support for training and certifications.

Hansel Auto Group is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by law. The posted pay range is what we reasonably expect to pay for this position; actual compensation depends on experience, skills, and qualifications.