System-Level Engineer, ALD Tools | Global Product Support

asm; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM is seeking a Global Product Support Engineer to join the ALD team in Phoenix, where you''ll become a system-level expert for next-generation tools, ensuring performance, reliability, and real-world manufacturing success.

You''ll collaborate with Hardware, Electrical, Controls, Process, and Software teams to understand platforms, own first builds, and drive rapid issue resolution for customers during Alpha/Beta deployments. Travel 25–50% is expected depending on the cycle.

Qualifications

• Bachelor's degree in an engineering discipline or 5+ years of hands-on experience with semiconductor equipment.
• Ability to operate at a system level and collaborate across teams.
• Willingness to travel 25-50% depending on development cycle.

Responsibilities

• Act as the system-level technical expert supporting new product development.
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms.
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance.
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time.
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance.
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification.
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence.
• Provide detailed reporting and feedback on field issues to improve product robustness.
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases.

Skills

System-level thinking

Semiconductor equipment

Cross-functional collaboration

Travel readiness

Customer-facing

Education

Bachelor's degree in engineering

Job description

ASM is seeking a Global Product Support Engineer to join the ALD team in Phoenix, where you''ll become a system-level expert for next-generation tools, ensuring performance, reliability, and real-world manufacturing success.

You''ll collaborate with Hardware, Electrical, Controls, Process, and Software teams to understand platforms, own first builds, and drive rapid issue resolution for customers during Alpha/Beta deployments. Travel 25–50% is expected depending on the cycle.