Global ALD Product Support Engineer – System-Level Expert

ASM; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM in Phoenix is seeking a Global Product Support Engineer to bridge product development and customer implementation for ALD systems. This role involves collaboration across multiple engineering disciplines to drive product readiness and customer satisfaction.

The ideal candidate will ideally have a Bachelor's degree in engineering or equivalent experience and demonstrate strong technical curiosity. Responsibilities include leading product deployments and providing critical input on designs and operational procedures.

Qualifications

• Bachelor’s degree in engineering or 5+ years of hands-on experience with semiconductor equipment.
• Strong technical curiosity and the ability to operate at a system level.
• Willingness to travel 25–50% depending on development cycle.

Responsibilities

• Act as the system-level technical expert supporting new product development.
• Partner closely with engineering teams to understand new platforms.
• Influence design by providing customer-focused input on serviceability.
• Own the first build and test of new products in development labs.
• Lead Alpha and Beta deployments, ensuring customer fab readiness.

Skills

Technical curiosity

Collaboration

Communication

Problem-solving

Education

Bachelor’s degree in engineering or equivalent experience

Job description

ASM in Phoenix is seeking a Global Product Support Engineer to bridge product development and customer implementation for ALD systems. This role involves collaboration across multiple engineering disciplines to drive product readiness and customer satisfaction.

The ideal candidate will ideally have a Bachelor's degree in engineering or equivalent experience and demonstrate strong technical curiosity. Responsibilities include leading product deployments and providing critical input on designs and operational procedures.