Total Product Support Engineer

ASM International; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading semiconductor company in Phoenix, AZ is seeking a Total Product Support Engineer. This role involves acting as a system level expert for new product support, collaborating with various engineering teams, and overseeing the first build and test of new products. Candidates should have a bachelor's degree in engineering and at least 5 years of experience with semiconductor equipment, with required travel up to 50%. Join us to push the boundaries of innovation in technology.

Qualifications

• Bachelor's degree in engineering discipline and/or 5+ years of relevant experience.
• Experience with ALD equipment is required.
• Willingness to travel 25-50% depending on product development.

Responsibilities

• Act as a system level expert for new product support.
• Collaborate with various engineering teams for product development.
• Provide guidance on customer requirements during design phase.
• Oversee the first build and test of new products.
• Develop maintenance procedures and documentation.
• Manage customer readiness and installation for product shipments.
• Report on field issues for new products.

Skills

Product support

Collaboration with engineering teams

Developing procedures

Field issue reporting

Education

Bachelor's Degree in engineering

5+ years of experience with semiconductor equipment

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

We are looking for a talented Total Product Support Engineer to join ourALDteam here in Phoenix, AZ. ALD Equipment experience isREQUIREDfor this role.

Key Responsibilities:

• System level expert focused on product support for new product development.
• Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
• Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
• Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
• Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
• Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
• Detailed Reporting of field issues for new products in the field
• Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
• Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

Education & Experience:

• Bachelor's Degree in engineering discipline and/or 5+ years of related experience with semiconductor equipment
• Depending on the product development cycle travel ranges from 25-50%

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM is hiring! Review all of the job details and apply today: