Engineer II, Global Product Support, AI/ML

ASM; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

ASM in Phoenix is seeking a Global Product Support Engineer to bridge product development and customer implementation for ALD systems. This role involves collaboration across multiple engineering disciplines to drive product readiness and customer satisfaction.

The ideal candidate will ideally have a Bachelor's degree in engineering or equivalent experience and demonstrate strong technical curiosity. Responsibilities include leading product deployments and providing critical input on designs and operational procedures.

Qualifications

• Bachelor’s degree in engineering or 5+ years of hands-on experience with semiconductor equipment.
• Strong technical curiosity and the ability to operate at a system level.
• Willingness to travel 25–50% depending on development cycle.

Responsibilities

• Act as the system-level technical expert supporting new product development.
• Partner closely with engineering teams to understand new platforms.
• Influence design by providing customer-focused input on serviceability.
• Own the first build and test of new products in development labs.
• Lead Alpha and Beta deployments, ensuring customer fab readiness.

Skills

Technical curiosity

Collaboration

Communication

Problem-solving

Education

Bachelor’s degree in engineering or equivalent experience

Job description

About ASM

For over 55 years ASM has been at the forefront of innovation in advanced semiconductor devices. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion and sustainability, striving to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system-level expert for next-generation ALD tools, working side-by-side with development teams and customers to ensure our technology is built for performance, reliability, and real-world manufacturing success.

What You’ll Do

In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:

• Act as the system-level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases

What We’re Looking For

• Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level
• Willingness to travel 25–50%, depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers