(Senior) Engineer I, Global Product Support

asm; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM is seeking a Global Product Support Engineer to join the ALD team in Phoenix, where you''ll become a system-level expert for next-generation tools, ensuring performance, reliability, and real-world manufacturing success.

You''ll collaborate with Hardware, Electrical, Controls, Process, and Software teams to understand platforms, own first builds, and drive rapid issue resolution for customers during Alpha/Beta deployments. Travel 25–50% is expected depending on the cycle.

Qualifications

• Bachelor's degree in an engineering discipline or 5+ years of hands-on experience with semiconductor equipment.
• Ability to operate at a system level and collaborate across teams.
• Willingness to travel 25-50% depending on development cycle.

Responsibilities

• Act as the system-level technical expert supporting new product development.
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms.
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance.
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time.
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance.
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification.
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence.
• Provide detailed reporting and feedback on field issues to improve product robustness.
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases.

Skills

System-level thinking

Semiconductor equipment

Cross-functional collaboration

Travel readiness

Customer-facing

Education

Bachelor's degree in engineering

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, our innovations enable the world's most advanced semiconductor devices-and our people are central to making that happen.

We're seeking a Global Product Support Engineer to join our ALD team in Phoenix , where you'll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.

What You'll Do

• Act as the system‑level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
• Lead First‑in‑Fab (Alpha and Beta) deployments , driving customer fab readiness, installation, start‑up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies , ensuring readiness and supportability for new product releases

hat We're Looking For

• Bachelor's degree in an engineering discipline or 5+ years of hands‑on experience with semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level
• Willingness to travel 25-50% , depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers

** Role seniority can be flexible based on experience level **

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.