System Engineer

Australia-Employment; Alexandria (VA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability insurance

401(k) retirement plan

Flexible Spending Accounts

Job summary

Jobot is seeking a Systems Engineer in Alexandria, VA to support a large-scale deployment in a customer-facing role. You will ensure system performance, provide operational support, troubleshoot issues, and engage with clients across multiple teams.

The ideal candidate has 3+ years of enterprise experience, strong Linux/Windows knowledge, and hands-on Kubernetes with containerized environments. On-site role with comprehensive benefits and ongoing professional development.

Qualifications

• 3+ years supporting enterprise systems, infrastructure, or apps.
• Strong troubleshooting and root-cause analysis skills.
• Experience with Linux and Windows OS.
• Experience with Kubernetes and containerized apps.

Responsibilities

• Serve as primary liaison for customers; respond to incidents and issues.
• Maintain Network Video Recorder (NVR) and video management systems.
• Troubleshoot hardware, software, networking, and communications issues.
• Participate in customer meetings and change control processes.
• Perform system upgrades, patches, and maintenance across Linux/Windows and COTS apps.
• Monitor and support containerized applications and infrastructure.
• Collaborate with engineering and QA to test and deploy enhancements.
• Provide operational training to end users and staff.
• Assess performance and identify improvement opportunities.
• Participate in on-call rotation for critical systems.

Skills

Troubleshooting

Linux

Windows

Kubernetes

Containerized environments

Customer-facing communication

On-call support

Education

Bachelor's degree in IT/CS/Engineering

Tools

NVR

Docker

Kubernetes

Job description

System Engineer

$95000 - $110000 per year | Alexandria, VA | On-site | Permanent

A bit about us:

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Why join us?

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

Job Details

Overview

We are seeking a Systems Engineer to support a large-scale technology deployment in a customer-facing environment. This individual will serve as a key technical resource responsible for system performance, operational support, troubleshooting, upgrades, and client engagement.

The ideal candidate combines strong infrastructure and systems administration experience with excellent communication skills and a customer-first mindset. This role requires someone who can independently manage priorities, solve complex technical issues, and work collaboratively across Operations, Software Engineering, and Quality Assurance teams.

Key Responsibilities

• Serve as the primary liaison for customers by responding to operational questions, incidents, and technical issues.
• Support and maintain Network Video Recorder (NVR) and video management systems.
• Troubleshoot and resolve hardware, software, networking, and communication issues.
• Participate in customer meetings, technical reviews, and change control processes.
• Perform system upgrades, patches, and maintenance across Linux, Windows, and commercial off-the-shelf (COTS) applications.
• Monitor and support containerized applications and infrastructure environments.
• Collaborate with Software Engineering and QA teams to test, validate, and deploy new products and enhancements.
• Deliver operational and technical training to end users and operations staff.
• Assess system performance and identify opportunities for operational improvements and technology enhancements.
• Participate in an on-call rotation to support critical systems during off-hours.

Required Qualifications

• 3+ years of experience supporting enterprise systems, infrastructure, or application environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Linux and Windows operating systems.
• Experience with Kubernetes and containerized application environments.
• Ability to independently manage workloads, prioritize tasks, and work with minimal supervision.
• Strong verbal and written communication skills.
• Customer service-oriented mindset with proven client-facing experience.
• Experience working across cross-functional technical teams.

Preferred Qualifications

• Intelligent Transportation Systems (ITS) industry experience.
• Experience supporting Network Video Recorder (NVR) platforms.
• Familiarity with video streaming technologies and protocols, including:
  • RTSP
  • WebRTC
  • ONVIF
• Experience supporting mission-critical or 24x7 operational environments.
• Exposure to software deployment, testing, and release management processes.

Top Skills for Success

• Advanced Troubleshooting
• Kubernetes & Container Technologies
• Customer-Facing Communication
• Linux Administration
• Workload Prioritization & Ownership

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent technical training and relevant experience will be considered.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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