Level 2/3 Support Engineer

Australia-Employment; San Francisco (CA); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Full Benefits (Medical, Vision, Dental

401k

PTO

Sick Pay

Job summary

Jobot is seeking a Level 2/3 Support Engineer in San Francisco to deliver expert technical support for enterprise clients. You will handle complex issues across MDM, SSO, MFA, Slack, Azure, and more, while maintaining SLAs and contributing to system deployments.

The role offers a long-term contract-to-hire path, full benefits, PTO, and a collaborative team focused on cutting-edge IT services in a consulting environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical support, preferably in a consulting role.
• Experience with the technologies and platforms listed (MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment).
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 2/3 technical support resolving complex issues across multiple platforms.
• Troubleshoot iOS, Android, Wi-Fi, VPN, DNS, DHCP, and audio-visual systems.
• Track and manage SLAs ensuring timely resolutions and high client satisfaction.
• Participate in deployment of new systems and decommissioning of old ones.
• Collaborate with team members to continuously improve services and knowledge.

Skills

MDM

SSO

MFA

Slack

Azure

MAC

Windows

Intune

Imaging

Deployment

Education

Bachelor's degree in Computer Science or related field

Tools

Meraki

Atlassian

Job description

Level 2/3 Support Engineer

$40 - $70 per hour | San Francisco, CA | On-site | Consulting

AI/Security Firm looking for Level 2/3 Support Engineer

A bit about us:

We are a Software Consulting firm working with enterprise and start companies that are AI driven and we are developing some of the most cutting edge software/security solutions platforms in the world

Why join us?

• Competitive Compensation
• Work on incredible projects
• Full Benefits (Medical, Vision, Dental)
• 401k
• PTO
• Sick Pay
• Long term Contract to Hire opportunity

Job Details

Job Details:

As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top-notch technical services to our diverse clientele. You will be the go-to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses.

Responsibilities:

• Provide Level 2/3 technical support to our clients, resolving complex issues related to various technologies including MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others.
• Troubleshoot and resolve issues related to iOS, Android, Wi-Fi, VPN, DNS, DHCP, audio-visual systems, scripting, Meraki, Atlassian, and other platforms.
• Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels.
• Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones.
• Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced.
• Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a consulting role.
• Extensive experience in working with the technologies and platforms mentioned above.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms.
• Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction.
• Ability to work in a team, and to collaborate effectively with other team members and stakeholders.
• Strong knowledge of SLA tracking and management.
• Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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