Systems Engineer (Intelligent Transportation System Industry Exp Required)

Jobot; Alexandria (VA); On-site; USD 100,000 - 110,000; Full time

Job summary

Jobot is seeking a Systems Engineer who thrives in customer-facing production environments to join our team. You will support production systems, infrastructure, and end users, ensuring high availability and operational excellence across Linux and Windows platforms and containerized apps.

You will participate in on-call rotations, upgrades, and documentation while collaborating with software and QA teams to resolve incidents and improve system reliability in a fast-paced, enterprise setting.

Qualifications

• 3+ years of experience supporting production systems, infrastructure, or enterprise applications.
• Strong troubleshooting and root-cause analysis skills.
• Experience with Linux and Windows environments.
• Experience supporting Kubernetes and containerized applications.
• Excellent communication and customer service skills.
• Ability to independently manage workload and prioritize competing tasks.
• Experience working with cross-functional technical teams.
• Experience supporting high-availability or 24x7 operational environments.

Responsibilities

• Serve as a primary customer liaison by responding to operational questions, incidents, and support requests.
• Support and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructure.
• Diagnose and resolve hardware, software, application, and communication issues.
• Participate in client meetings, change control activities, and operational reviews.
• Perform software and hardware upgrades across Linux, Windows, and COTS solutions.
• Monitor and support containerized applications and Kubernetes-based environments.
• Provide operational support for production systems in a 24x7 environment.
• Create and maintain technical documentation, procedures, and system configurations.
• Deliver training and knowledge transfer to operations personnel and end users.
• Identify opportunities for system improvements and recommend solutions that enhance reliability and performance.
• Collaborate with Software Engineering and QA teams to test, deploy, and support applications.
• Participate in an on-call support rotation.

Skills

Linux

Windows

Kubernetes

Containerized applications

Troubleshooting

Communication

Customer-facing

Production systems

Tools

NVR platforms

RTSP

WebRTC

ONVIF

Cloud infrastructure

Network administration

Job description

Job Details

Join a global leader in intelligent transportation systems helping cities and agencies keep traffic moving safely and efficiently. Work on technology that impacts millions of drivers every day

This Jobot Job is hosted by: Dawit Demoz

Salary: $100,000 - $110,000 per year

Why join us?

• Work on highly visible, mission-critical systems used in real-world operational environments
• Collaborate with software, infrastructure, QA, and customer-facing teams
• Gain exposure to modern technologies including Kubernetes, containerized applications, Linux, Windows, and cloud infrastructure
• Opportunity to influence technical improvements and system modernization efforts
• Join a team where troubleshooting expertise and customer impact are highly valued
• Competitive compensation, benefits, and career growth opportunities

Job Details

We are seeking a Systems Engineer who thrives in customer-facing operational environments and enjoys solving complex technical challenges. This position serves as a primary technical resource supporting production systems, infrastructure, applications, and end users while ensuring high availability and operational excellence.

This role requires strong troubleshooting abilities, excellent communication skills, and the ability to independently manage priorities in a fast-paced environment. The ideal candidate has experience supporting Linux and Windows environments, containerized applications, and production systems while working directly with customers and internal engineering teams.

Responsibilities

• Serve as a primary customer liaison by responding to operational questions, incidents, and support requests
• Support and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructure
• Diagnose and resolve hardware, software, application, and communication issues
• Participate in client meetings, change control activities, and operational reviews
• Perform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf solutions
• Monitor and support containerized applications and Kubernetes-based environments
• Provide operational support for production systems in a 24x7 environment
• Create and maintain technical documentation, procedures, and system configurations
• Deliver training and knowledge transfer to operations personnel and end users
• Identify opportunities for system improvements and recommend solutions that enhance reliability and performance
• Collaborate with Software Engineering and QA teams to test, deploy, and support applications
• Participate in an on-call support rotation

Required Qualifications

• 3+ years of experience supporting production systems, infrastructure, or enterprise applications
• Strong troubleshooting and root-cause analysis skills
• Experience with Linux and Windows environments
• Experience supporting Kubernetes and containerized applications
• Excellent communication and customer service skills
• Ability to independently manage workload and prioritize competing tasks
• Experience working with cross-functional technical teams
• Experience supporting high-availability or 24x7 operational environments

Preferred Qualifications

• Intelligent Transportation Systems (ITS) experience
• Video streaming or video management platform experience
• Experience with RTSP, WebRTC, ONVIF, or similar protocols
• Experience supporting NVR platforms
• Cloud infrastructure experience
• Network administration or infrastructure support experience

Equal Opportunity Statement

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

Background Check Policy

Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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