System Analyst

Randstad Digital Americas; Minneapolis (MN); On-site; USD 43,000 - 57,000; Full time

Job summary

Randstad Digital Americas in Minneapolis, MN is seeking a ServiceNow Configuration Analyst to join an Agile HR product team. You will configure, enhance, and maintain HRSD modules such as Knowledge Management, Case Management, and Virtual Agent to deliver seamless HR workflows and digital experiences.

The role requires a Bachelor's degree and 2–4 years of ServiceNow configuration experience, CSA certification, and on-site work three days a week.

Qualifications

• Bachelor's degree in Information Systems, Computer Engineering, or equivalent practical work experience.
• 2–4 years of proven experience in ServiceNow system configuration or administration.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Demonstrated experience with ServiceNow HR Service Delivery (HRSD) modules, specifically Case Management, Knowledge Management, and Virtual Agent.
• Practical hands-on experience with HRSD configurations and employee relations case management.
• Solid understanding of core ServiceNow configuration constructs including workflows, UI policies, and data policies.
• Ability to work on-site 3 days per week in Minneapolis, MN (Monday through Friday, 8:00 AM - 5:00 PM).

Responsibilities

• Configure ServiceNow HRSD modules using out-of-the-box functionality to meet evolving HR requirements.
• Modify and maintain forms, fields, lists, UI policies, data policies, and business workflows.
• Maintain and update virtual assistant topics, categories, and automated flows for HR services.
• Manage HR case lifecycle processes, documentation templates, and publishing workflows.
• Ensure all system configurations strictly follow organizational security protocols and design standards.
• Document configuration changes, manage version control, and collaborate with HR stakeholders to gather requirements.
• Provide timely Tier 2 troubleshooting and technical support for ServiceNow HRSD-related issues.

Skills

Agile

Knowledge Management

ServiceNow

Case Management

Virtual Agent

Workflows

UI policies

Data policies

Security protocols

Tier 2 support

HR processes

Employee relations

Configuration

Administration

Delivery experience

User experience

Version control

HRSD

Service Delivery

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Summary

The HR Product team is seeking a ServiceNow Configuration Analyst to join an Agile team dedicated to optimizing HR technology solutions. In this role, you will configure, enhance, and maintain core ServiceNow modules-including Knowledge Management, Employee Relations Case Management, and Virtual Agent/Chat-delivering seamless digital experiences and workflows for enterprise HR processes.

Location

Minneapolis, Minnesota

Job Type

Contract

Salary

$31.37 - 41.37 per hour

Education

Bachelors

Responsibilities

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality to meet evolving HR requirements.
• Modify and maintain forms, fields, lists, UI policies, data policies, and business workflows.
• Maintain and update virtual assistant topics, categories, and automated flows for HR services.
• Manage HR case lifecycle processes, documentation templates, and publishing workflows.
• Ensure all system configurations strictly follow organizational security protocols and design standards.
• Document configuration changes, manage version control, and collaborate with HR stakeholders to gather requirements.
• Provide timely Tier 2 troubleshooting and technical support for ServiceNow HRSD-related issues.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Engineering, or equivalent practical work experience.
• 2 to 4 years of proven experience in ServiceNow system configuration or administration.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Demonstrated experience with ServiceNow HR Service Delivery (HRSD) modules, specifically Case Management, Knowledge Management, and Virtual Agent.
• Practical hands‑on experience with HRSD‑specific configurations and employee relations case management.
• Solid understanding of core ServiceNow configuration constructs including workflows, UI policies, and data policies.
• Ability to work on‑site 3 days per week in Minneapolis, MN (Monday through Friday, 8:00 AM - 5:00 PM).

Preferred Qualifications

• Strong attention to detail and experience following structured Agile frameworks.
• Experience collaborating directly with HR business stakeholders on process translation and requirements gathering.
• Proven ability to deliver Tier 2 technical support and resolve complex workflow issues.

Skills

• Agile
• Knowledge Management
• ServiceNow
• ServiceNow modules
• Version control
• System configuration
• Configuring
• Strong attention to detail
• Administration
• Business requirements
• Case Management
• Delivery experience
• HR processes
• Data policies
• Employee Relations
• Maintenance
• Security protocols
• Service Delivery
• ServiceNow Certified System Administrator
• Tier 2 support
• User experience
• Workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.