ServiceNow Configuration Analyst

Synergis; Minneapolis (MN); On-site; USD 48,000 - 57,000; Full time

Job summary

Synergis is seeking a ServiceNow Configuration Analyst to join our HR Product team in Minneapolis. You will configure and maintain ServiceNow HRSD modules, focusing on Knowledge Management, Case Management, and Virtual Agent/Chat to optimize HR processes and user experience.

Responsibilities include configuring using out-of-the-box functionality, updating forms and workflows, managing templates, and supporting Tier 2 HRSD-related issues, while adhering to security standards and documenting

Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience.
• Two to four years of experience in ServiceNow configuration or administration.
• Experience with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and maintain ServiceNow HRSD modules using out-of-the-box functionality.
• Modify forms, fields, lists, and workflows to meet HR requirements.
• Maintain and update virtual assistant topics and categories for HR services.
• Publish workflows and manage templates; support HR case lifecycle processes.

Skills

CSA Certification

HRSD configurations

Workflow basics

Education

Bachelor's degree in Information Systems or Computer Engineering

Tools

ServiceNow

Job description

Rate up to $41.38 W2 only – this role is not available for C2C or 3rd party submission

Job Description

The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat.

This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. In this position you will be responsible for configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services. This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes. This position is responsible for ensuring configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control. This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.

MUST HAVE

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management - HRSD = Human Resources Service Delivery
• Basic understanding of workflows, UI policies, and data policies in ServiceNow

Basic Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes

The compensation range for this position is $35 to $41.38/hr W2

(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

If you require assistance or an accommodation in the application or employment process, please contact us at [e-mail].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.