ServiceNow HRSD

TechDigital Group; Hartford (CT); On-site; USD 95,000 - 120,000; Full time

Job summary

TechDigital Group is looking for a ServiceNow HRSD Developer to enhance HR service delivery through technical configuration and customization. This role involves designing solutions in the ServiceNow HRSD module, ensuring effective integration with tools like Workday.

The ideal candidate must possess key certifications and experience in HRSD projects to support the organization’s HR functions efficiently. Strong collaboration and communication skills are essential for success in this position.

Qualifications

• Previous experience on HRSD related projects with complex HR Service configurations.
• Integration experience with Workday and SuccessFactors is essential.
• Strong understanding of Employee Center Pro.

Responsibilities

• Design and implement solutions within the ServiceNow HRSD module.
• Collaborate with stakeholders to gather business requirements.
• Develop and maintain technical documentation and knowledge articles.

Skills

ServiceNow HRSD configuration

Integration with Workday

HR service design

Employee journey mapping

Reporting tools (Power BI)

Strong communication skills

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist – HRSD

Job description

We are seeking a highly skilled and motivated ServiceNow HRSD Developer to join our IT/HR Technology team. The ideal candidate will be responsible for the technical development, configuration, and customization of the ServiceNow HRSD module, ensuring seamless delivery of HR services across Customer's organization.

Key Responsibilities

• Design, develop, and implement solutions within the ServiceNow HR Service Delivery (HRSD) module.
• Working experience on HRSD related projects: HR Service, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports Dashboard based solution design and configuration. Knowledge of business processes in scope (e.g. HR onboarding, payroll, procurement, etc.).
• Employee Center, Virtual Agent, Knowledge Management, Case Management.
• Document Generation, Journey acceleration, Workday integrations, Manager Hub, Onboarding module, and Lifecycle events.
• Analyze business requirements and translate them into technical solutions within the ServiceNow platform.
• Design, code, debug, document, and maintain custom applications and integrations within the ServiceNow platform.
• Create and manage reports, dashboards, homepages, and database views to provide actionable insights to IT leadership.
• Lead platform upgrades, feature adoption, and new module implementations to optimize ServiceNow utilization.
• Develop, integrate, and implement ServiceNow solutions, ensuring scalability and alignment with business needs.
• Customize and enhance ServiceNow workflows, forms, UI components, and business rules to support enterprise IT initiatives.
• Collaborate with stakeholders, engineering teams, and product owners to gather business requirements and translate them into technical solutions.
• Develop work instructions, technical documentation, and knowledge base articles to support internal teams.

Required Skills & Certifications

• Previous experience on HRSD related projects: configuring complex HR Services, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports & Dashboard based solution design and configuration.
• Integration with Workday, SuccessFactors, Reporting tools like Power BI, etc.
• Strong understanding of Employee Center or Employee Center Pro.
• Experience with ServiceNow Mobile App for HRSD.
• Familiarity with ServiceNow integration tools and techniques.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Application Developer (CAD) – Mandatory
• Certified Implementation Specialist – HRSD