HR ServiceNow Config Analyst – On-Site Minneapolis

Randstad USA; Minneapolis (MN); Vor Ort; USD 43.000 - 57.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Short-term disability

Zusammenfassung

Randstad Digital in Minneapolis, MN is seeking a ServiceNow Configuration Analyst for an Agile HR product team. You will configure, enhance, and maintain HRSD modules including Case Management, Knowledge Management, and Virtual Agent to deliver efficient HR workflows.

This contract role requires 2–4 years of ServiceNow configuration experience and a CSA or equivalent certification. On-site presence is required three days a week in Minneapolis, with a comprehensive benefits package available

Qualifikationen

• Bachelor's degree in Information Systems, Computer Engineering, or equivalent practical work experience.
• 2 to 4 years of hands-on ServiceNow configuration or administration.
• ServiceNow CSA or equivalent certification.
• Experience with HRSD modules: Case Management, Knowledge Management, Virtual Agent.
• Strong knowledge of workflows, UI policies, and data policies.
• On-site availability 3 days/week in Minneapolis, MN.

Aufgaben

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality to meet evolving HR requirements.
• Modify and maintain forms, fields, lists, UI policies, data policies, and business workflows.
• Maintain and update virtual assistant topics, categories, and automated flows for HR services.
• Manage HR case lifecycle processes, documentation templates, and publishing workflows.
• Ensure all system configurations strictly follow organizational security protocols and design standards.
• Document configuration changes, manage version control, and collaborate with HR stakeholders to gather requirements.
• Provide timely Tier 2 troubleshooting and technical support for ServiceNow HRSD-related issues.

Kenntnisse

ServiceNow

HRSD

Case Management

Knowledge Management

Workflows

Tier 2 support

Ausbildung

Bachelor's degree in Information Systems or related field

Equivalent practical work experience

Tools

ServiceNow CSA Certification

Git

Jobbeschreibung

Randstad Digital in Minneapolis, MN is seeking a ServiceNow Configuration Analyst for an Agile HR product team. You will configure, enhance, and maintain HRSD modules including Case Management, Knowledge Management, and Virtual Agent to deliver efficient HR workflows.

This contract role requires 2–4 years of ServiceNow configuration experience and a CSA or equivalent certification. On-site presence is required three days a week in Minneapolis, with a comprehensive benefits package available