ServiceNow HRSD Developer

MedStar Health; Maryland; On-site; USD 83,000 - 157,000; Full time

Job summary

MedStar Health is seeking a ServiceNow HRSD Developer to design, configure, and enhance our HR Service Delivery platform, focusing on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service.

You will partner with HR and IT teams to deliver scalable, AI-enabled automation, integrate with enterprise systems, and ensure security, privacy, and governance while maintaining reliable performance across the ServiceNow environment.

Qualifications

• Bachelor’s degree required in HR, CS, Business Administration, or related field.
• 3–4 years supporting or developing ServiceNow HRSD.
• Experience with Employee Center Pro, HR Case Management, and Knowledge Management preferred.

Responsibilities

• Develop and support ServiceNow HRSD including Employee Center Pro and HR Service Catalog.
• Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Enhance employee self-service, navigation, content and mobile experiences.
• Support integrations, upgrades, testing, releases, and deployments.
• Translate business requirements into scalable, secure technical solutions.

Skills

Glide scripting

Business Rules

Client Scripts

UI Policies

Script Includes

Flow Designer

Employee Center Pro

Knowledge Management

HR Case Management

ServiceNow Integrations

Education

Bachelor's degree in HR/CS/Business Administration

Tools

Flow Designer

Job description

About the Job

General Summary of Position

We are seeking a ServiceNow HRSD Developer to develop, configure, and enhance our ServiceNow Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service.

You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance.

Primary Duties and Responsibilities

• Develop and support ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog.
• Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability.
• Support Otto and emerging AI-enabled employee service capabilities.
• Identify opportunities to automate and simplify HR processes.
• Troubleshoot production issues and resolve platform defects.
• Support ServiceNow integrations, upgrades, testing, releases, and deployments.
• Translate business requirements into scalable technical solutions.
• Ensure solutions meet development, security, privacy, and governance standards.

Minimal Qualifications

• Bachelor's degree Human Resources Computer Science Business Administration or related field required

Experience

• 3-4 years Supporting or developing solutions within ServiceNow HRSD required
• 3-4 years Administering and developing Employee Center Pro capabilities required
• 3-4 years Configuring HR Case Management and Knowledge Management solutions required
• 3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required
• 3-4 years Troubleshooting and supporting production ServiceNow environments required
• 3-4 years Gathering business requirements and translating them into technical solutions required
• Experience in healthcare HR operations or shared services environments preferred
• Experience supporting ServiceNow platform upgrades and release management activities preferred
• Experience supporting HRSD implementations and enhancement projects preferred
• Experience working with integrations between ServiceNow and enterprise HR systems preferred

Licenses and Certifications

• CSA - Certified System Admin Certified System Administrator (CSA) - ServiceNow HRSD Upon Hire required
• Certified Application Developer (CAD) - ServiceNow HRSD Upon Hire preferred
• Certified Implementation Specialist (CIS - HR) - ServiceNow HRSD Upon Hire preferred

Knowledge Skills and Abilities

• ServiceNow HRSD development and support
• Employee Center Pro development and administration
• Otto/AI development and support
• Knowledge management and content governance
• HR case management processes
• Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer
• Employee self-service design and optimization
• ServiceNow troubleshooting and debugging
• Data analysis and problem-solving
• Communication and stakeholder management
• Content management and information architecture
• ServiceNow integrations and data management
• ServiceNow configuration using low-code tools
• HR operations and shared services processes

This position has a hiring range of USD $82,617.00 - USD $157,352.00 /Yr.