ServiceNow HRSD Analyst | HR Tech Solutions (Contract)

Randstad Digital Americas; Minneapolis (MN); On-site; USD 43,000 - 57,000; Full time

Job summary

Randstad Digital Americas in Minneapolis, MN is seeking a ServiceNow Configuration Analyst to join an Agile HR product team. You will configure, enhance, and maintain HRSD modules such as Knowledge Management, Case Management, and Virtual Agent to deliver seamless HR workflows and digital experiences.

The role requires a Bachelor's degree and 2–4 years of ServiceNow configuration experience, CSA certification, and on-site work three days a week.

Qualifications

• Bachelor's degree in Information Systems, Computer Engineering, or equivalent practical work experience.
• 2–4 years of proven experience in ServiceNow system configuration or administration.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Demonstrated experience with ServiceNow HR Service Delivery (HRSD) modules, specifically Case Management, Knowledge Management, and Virtual Agent.
• Practical hands-on experience with HRSD configurations and employee relations case management.
• Solid understanding of core ServiceNow configuration constructs including workflows, UI policies, and data policies.
• Ability to work on-site 3 days per week in Minneapolis, MN (Monday through Friday, 8:00 AM - 5:00 PM).

Responsibilities

• Configure ServiceNow HRSD modules using out-of-the-box functionality to meet evolving HR requirements.
• Modify and maintain forms, fields, lists, UI policies, data policies, and business workflows.
• Maintain and update virtual assistant topics, categories, and automated flows for HR services.
• Manage HR case lifecycle processes, documentation templates, and publishing workflows.
• Ensure all system configurations strictly follow organizational security protocols and design standards.
• Document configuration changes, manage version control, and collaborate with HR stakeholders to gather requirements.
• Provide timely Tier 2 troubleshooting and technical support for ServiceNow HRSD-related issues.

Skills

Agile

Knowledge Management

ServiceNow

Case Management

Virtual Agent

Workflows

UI policies

Data policies

Security protocols

Tier 2 support

HR processes

Employee relations

Configuration

Administration

Delivery experience

User experience

Version control

HRSD

Service Delivery

Education

Bachelor's degree

Tools

ServiceNow

Job description

Randstad Digital Americas in Minneapolis, MN is seeking a ServiceNow Configuration Analyst to join an Agile HR product team. You will configure, enhance, and maintain HRSD modules such as Knowledge Management, Case Management, and Virtual Agent to deliver seamless HR workflows and digital experiences.

The role requires a Bachelor's degree and 2–4 years of ServiceNow configuration experience, CSA certification, and on-site work three days a week.