System Administrator Level 2

Jobs via Dice; New York (NY); On-site; USD 80,000 - 135,000; Full time

Job summary

A leading technology solutions company is looking for a System Administrator Level 2 based in New York. This role involves maintaining IT infrastructure, providing technical support, and ensuring desktop applications are operational. Ideal candidates will excel in customer service and troubleshooting within a fast-paced environment.

Qualifications

• 5+ years Windows desktop administration experience required.
• 3+ years of IT helpdesk experience required.
• Experience with VMware Horizon View preferred.

Responsibilities

• Deploy and maintain Windows 11 and 10 systems.
• Provide Level 1 and Level 2 IT support.
• Monitor and manage help desk queues.

Skills

Windows administration

Customer Support

Troubleshooting

Networking

Technical Support

Education

Bachelor's degree in Computer Science or Engineering

Microsoft systems certification

Tools

Microsoft Office

VMware Horizon View

Active Directory

PowerShell

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Feuji Inc, is seeking the following. Apply via Dice today!

Feuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ in Dallas, nearshore office in Costa Rica and have offshore offices in India.

Job Title: System Administrator Level 2

Type: 3 Months Contract to Hire

Location: New York, NY 10036

Position Summary:

As a member of the infrastructure team, the System Administrator Level 2 images, configures, deploys, and maintains laptops and Horizon View virtual desktops, enterprise applications, video conferencing equipment, printers, and peripherals. The System Administrator Level 2 is skilled in configuring and troubleshooting desktops in an Omnissa Horizon View environment. Monitoring the help desk queues, the System Administrator Level 2 provides hands on Level 1 and Level 2 support and coordinates with other IT Team Members to ensure end user tickets are resolved satisfactorily. The System Administrator Level 2 works closely with staff and provides superb IT customer service. The System Administrator Level 2 supports all desktop equipment and applications, video conferencing equipment, and printers.

Essential Functions:

• Windows administration supporting and deploying Microsoft Windows 11 and 10
• Administer Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
• Provide superior Customer Support to Corporate Executives and Staff
• Provide support for VMware Horizon View Cloud desktop environment
• Support Bring Your Own Device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
• Support the Institute s videoconferencing systems
• Install, configure, and maintain Microsoft Office and all other desktop applications used by the Institute s staff
• Administer the Office 365 environment
• Support and maintain laptops and desktops, application software, and printers
• Keep desktop operating system and BIOS firmware patched using an automated patch management system
• Provide Active Directory support creating users and groups, assisting with password changes, and providing exported user data as required
• Ensure expedient resolution of first and second level network, system, and application issues, and escalate to appropriate team members to meet SLAs
• Provide support for file and print services
• Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
• Maintain standard laptop and desktop configuration images utilizing current imaging solution, documentation and Standard Operating Procedures
• Provide support for Cisco Web Conferencing systems before and after meetings and events
• Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
• Work on and complete special projects
  
  

Information Security Responsibilities:

• Attend/complete assigned information security training by the designated completion date
• Read and adhere to published ISMS policies and procedures
• Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.
  
  

Education and Experience:

• Bachelor s degree in Computer Science or Engineering, or five years of experience supporting Microsoft Windows operating systems
• Microsoft systems certification desired.
  
  

Other Qualifications:

• 5+ years Windows desktop administration experience
• 3+ years of IT helpdesk experience
• 2+ years deploying and managing Windows laptops
• 1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
• Basic knowledge of MDM solutions
• Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO s
• Knowledge of database and web server technologies a big plus
• Experience with scripting in PowerShell and/or batch files a plus
• Exceptional customer service skills
• Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
• Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
• Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
• Superior troubleshooting skills while working hands on at a help desk
• Ability to work under stress with time-critical deadlines and high expectations.
  
  

Thanks & Regards,

Mahi

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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