IT Systems Engineer - System Integrator

Hamilton Barnes Associates Limited; New York; On-site; USD 100,000 - 125,000; Full time

Job summary

A leading cybersecurity provider seeks an IT Systems Engineer to enhance their team. This technical role involves supporting Windows/Mac OS, O365 apps, and performing advanced troubleshooting. Successful candidates will have excellent desktop support skills and experience with imaging tools, ensuring effective service delivery for IT systems.

Qualifications

• Advanced desktop support skills required.
• Experience with Windows imaging tools like sysprep and DISM.
• Knowledge of complex computing environments and infrastructure.

Responsibilities

• Provide advanced level 2-3 support for Desktop & Helpdesk escalations.
• Conduct desktop software deployment using EPM/ISM tools.
• Overall management of the EPM tool.

Skills

Knowledge of client operating systems

Knowledge of Office 365

Knowledge of application installations

Experience with IT device security

Effective problem solving/troubleshooting skills

Tools

Ivanti Unified Endpoint Manager

Microsoft Deployment Toolkit

Job description

We are partnered with a provider of cybersecurity services, offering comprehensive solutions to help businesses protect their valuable assets from cyber threats.

They are now seeking an IT Systems Engineer to join their team of experts. This role will support Windows / Mac OS, and O365 related apps, as well as “End-user computing” tools and infrastructure products. This technical role will maintain daily activities as a Level 2-3 analyst resolving issues and providing support for requests, projects, and enhancements. This role needs to have advanced desktop support skills, advanced troubleshooting workstation operating systems or issues, and advanced software distribution scripting skills.

If you are interested in this opportunity we encourage you to apply today!

Responsibilities:

• Provide advanced level 2-3 support for Desktop & Helpdesk escalations.
• Provide backup support for Windows 7, 10, 11 image creation and software application support.
• Desktop software deployment using EPM/ISM tools.
• Integration support between EPM and ISM tools
• Support for providing temporary and permanent admin services to the user for their desktop/laptop.
• Support for the Systems Management Services & tools.
• Overall management of the EPM tool.

Skills/Must have:

• Knowledge of client operating systems (Windows, MACOS, iOS, Android).
• Knowledge of Office 365 and Microsoft Azure.
• Knowledge of application installations and interoperability.
• Knowledge of complex computing environment and infrastructure.
• Experience with certification and testing methodologies.
• Experience with IT device security.
• Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
• Knowledge of networking and client server fundamentals.
• Experience entering, tracking, and resolving service calls with proper documentation.
• Effective problem solving/troubleshooting skills.
• Good judgment /analytical skills.

Salary:

• $40 per hour