Senior Systems Technician

Clune Construction Company; New York (NY); On-site; USD 73,000 - 106,000; Full time

Job summary

Clune Construction Company seeks a Senior Systems Technician for their Service Desk. This role involves troubleshooting hardware, software, and network issues while supporting users with a customer-focused approach. The ideal candidate will possess strong communication and analytical skills, have a bachelor's degree in Computer Information Systems, and contribute to the company's commitment to integrity and ethics.

Benefits

Medical, Dental and Vision Insurance

Employee Stock Ownership Plan

401k Retirement Plan with Company Match

Flexible Spending Plans

Career Development through Mentoring

Fitness Program

Pet Insurance

Qualifications

• 3-5 years of experience in IT support.
• Experience managing Active Directory and O365 Suite.
• Strong focus on customer service.

Responsibilities

• Provide level 1 and level 2 support to end users.
• Create and maintain documentation for procedures.
• Assist with building and deploying user equipment.

Skills

Communication skills

Analytical skills

Troubleshooting skills

Customer service focus

Education

Bachelor's degree in CIS

Tools

Active Directory

O365 Suite

Windows 10

Job description

Join to apply for the Senior Systems Technician role at Clune Construction Company

Join to apply for the Senior Systems Technician role at Clune Construction Company

Raise your hand if you're craving a work environment that values your talent. Join the Clune family where you’re valued as an employee owner! Clune Construction is proud to be made up of passionate, driven, unique individuals who exhibit integrity and value quality in everything they do. We welcome diversity of thought and life experience. As an employee-owned company, we invest in our people and in turn, our people benefit from a culture of shared fate. We believe this has led to us being the fortunate recipient of countless awards for our culture and ethics, including Best Places to Work, a Top Workplace nationally, and the Better Business Bureau’s Torch Award for outstanding ethics.

The Senior Systems Technician’s responsibility is to provide best in class support of end users via Clune’s Service Desk. Responsibilities include troubleshooting hardware, software, and network issues to provide timely and efficient resolutions to problems. This individual will bring a customer focused approach to meet continuous service delivery demands. The core job duties also include providing research and support for new technologies to be implemented. The Senior Systems Technician must be available to travel to regional offices, as well as occasionally provide support during on-call hours.

Essential Functions

• Provide level 1 and level 2 support to end users including computer builds and general troubleshooting.
• Training of new employees on use of company systems and creation and management of user accounts.
• Create and maintain documentation such as internal procedures and solutions to tickets.
• Build and deploy user equipment including workstations, phones, printers, and tablets.
• Assist infrastructure team and Director of IT on department initiatives.
  
  

What We Offer

At Clune Construction we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

• Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company
• Employee Stock Ownership Plan
• 401k Retirement Plan with Company Match
• Employee Assistance Program
• Company-paid and Voluntary Life Insurance Plans
• Company-paid Short Term and Long Term Disability
• Flexible Spending, Dependent Care and Commuter Plans
• Career Development through Mentoring Program, Learning & Development, Continuing Education
• Fitness Program
• Pet Insurance
  
  

Core Values and Behaviors

Clune Construction is proud to have Core Values and Behaviors that all of our employees represent. These Core Values are: Safety, Service, Teamwork, Respect, Excellence, Leadership and Innovation. Performance is evaluated with these Core Values in mind.

Job Requirements

• Excellent verbal and written communication skills.
• Analytical and troubleshooting skills
• Ability to communicate with users of all technical levels
• Strong focus on customer service
• Fast learner with the desire and ability to learn new technical skills
• Able to travel overnight on occasion
• Available for on-call hours
  
  

Education And Experience

• Bachelor’s degree in CIS preferred
• 3-5 years of experience in a similar IT support role
• Experience with managing the following technologies required: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management
• Experience with the following preferred: Windows Server, VMWare, Hyper-V, networking, storage
• Knowledge of ITIL methodology helpful
  
  

Pay Range: $73,000 - $106,000

The salary range listed reflects a broad scope of potential earnings for this position. Actual compensation will be based on factors such as relevant experience, skills, education, and internal equity. Please note that it is not common for candidates to be hired at the top of the range. We encourage open communication about compensation expectations during the hiring process.

All candidates must provide a resume.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Construction

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