System Administrator II: Hardware & Network Reliability

Oracle Corporation; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Oracle Corporation conducts end-to-end hardware installation and troubleshooting with limited supervision. They monitor, review, and analyze ticket queues, escalating complex incidents to senior technicians and acting as a technical liaison to improve resiliency and reliability across teams.

Internal responsibilities focus on datacenter services operations-break/fix and hardware maintenance, including on-site installation, component replacements, upgrades, and mentorship to peers.

Qualifications

• Experience with end-to-end hardware installation and troubleshooting.
• Ability to replace server components and upgrade servers under supervision.
• Experience with validating cabling and network connectivity.
• Ability to escalate complex issues to senior technicians.
• Ability to mentor peers and share knowledge.

Responsibilities

• Conduct on-site hardware installation and troubleshooting with limited supervision.
• Replace server components and upgrade servers for existing customers.
• Implement and verify network cabling and connectivity to ensure reliable links.
• Coach and mentor peers to improve skills and processes.
• Act as a technical liaison between technical and non-technical teams.

Skills

Hardware installation

Troubleshooting

Network cabling

Ticket analysis

Team communication

Job description

Oracle Corporation conducts end-to-end hardware installation and troubleshooting with limited supervision. They monitor, review, and analyze ticket queues, escalating complex incidents to senior technicians and acting as a technical liaison to improve resiliency and reliability across teams.

Internal responsibilities focus on datacenter services operations-break/fix and hardware maintenance, including on-site installation, component replacements, upgrades, and mentorship to peers.