System Administrator 2-IT

Oracle Corporation; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Oracle Corporation conducts end-to-end hardware installation and troubleshooting with limited supervision. They monitor, review, and analyze ticket queues, escalating complex incidents to senior technicians and acting as a technical liaison to improve resiliency and reliability across teams.

Internal responsibilities focus on datacenter services operations-break/fix and hardware maintenance, including on-site installation, component replacements, upgrades, and mentorship to peers.

Qualifications

• Experience with end-to-end hardware installation and troubleshooting.
• Ability to replace server components and upgrade servers under supervision.
• Experience with validating cabling and network connectivity.
• Ability to escalate complex issues to senior technicians.
• Ability to mentor peers and share knowledge.

Responsibilities

• Conduct on-site hardware installation and troubleshooting with limited supervision.
• Replace server components and upgrade servers for existing customers.
• Implement and verify network cabling and connectivity to ensure reliable links.
• Coach and mentor peers to improve skills and processes.
• Act as a technical liaison between technical and non-technical teams.

Skills

Hardware installation

Troubleshooting

Network cabling

Ticket analysis

Team communication

Job description

Conducts end-to-end hardware installation and troubleshooting with limited supervision. Validates cabling, and problem solving to establish error free connections with limited guidance. Monitors, reviews, and analyzes ticket queues addressing common incidents and escalating more complex or unresolved issues to senior technicians. Participates in training that aligns with corporate objectives. Begins to act as a technical liaison for technical and non-technical teams, providing knowledge to identify and resolve resiliency, reliability, and availability risks.

Internal Responsibilities

Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with limited supervision.
• Replaces server components and upgrades servers for existing customer base, with supervision.

Implements designed and defined network communications and solutions, including cabling and networking equipment, following general guidance, and providing coaching and mentoring to peers.

Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections with limited guidance

External Responsibilities

Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with limited supervision.
• Replaces server components and upgrades servers for existing customer base, with supervision.

Implements designed and defined network communications and solutions, including cabling and networking equipment, following general guidance, and providing coaching and mentoring to peers.

Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections with limited guidance