System Administrator 2-IT

Oracle; Kansas City (MO); On-site; USD 59,100 - 118,200; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Oracle is seeking a technician in Kansas City to perform hardware installation and troubleshooting with limited supervision. The role includes monitoring ticket queues, escalating complex issues, and ensuring compliance with health and safety regulations.

The ideal candidate will participate in technical solutions to maintain environments and work closely with senior technicians when needed. Salary ranges from $59,100 to $118,200 annually, reflecting experience and location.

Qualifications

• Ability to perform end-to-end hardware installation and troubleshooting with limited supervision.
• Knowledge of datacenter operations and technical support.
• Familiarity with health and safety compliance during on-site work.

Responsibilities

• Conducts end-to-end on-site hardware installation and troubleshooting.
• Monitors ticket queues and escalates complex issues to senior technicians.
• Ensures compliance with safety and security guidelines during work.

Job description

Overview

Performs end-to-end hardware installation and troubleshooting with limited supervision. Validates cabling and resolves issues to establish error-free connections. Monitors and analyzes ticket queues, escalating complex or unresolved incidents to senior technicians. Participates in training aligned with corporate objectives. Acts as a technical liaison for technical and non-technical teams to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

• Datacenter Services Operations - Break/Fix and Hardware Maintenance: conducts end-to-end on-site hardware installation, performs troubleshooting without disturbing critical infrastructure and configurations, under supervision; replaces server components and upgrades servers for existing customer base under close supervision.


• Technical Support and Troubleshooting: monitors, reviews, and analyzes ticket queues and system logs or console alarm messaging, addressing basic incidents and escalating more complex issues to senior technicians; implements technical solutions to enhance or trouble the system within SLAs, escalating issues that affect maintaining the environments with guidance.


• Safety, Security, Compliance, and Documentation: learns and follows established SOPs/MOPs; ensures work aligns with site rules and security controls; ensures compliance with health and safety guidelines during on-site work and in office settings.

Qualifications

Disclaimer: Certain U.S.-based or U.S. customer-facing roles may require immunization/occupational health mandates and/or drug testing requirements.

Range and information: US hiring range is $28.41 - $56.83 per hour; $59,100 - $118,200 per year. Equity may be eligible.

About Us

Oracle is an Equal Employment Opportunity Employer. Oracle maintains broad salary ranges to account for knowledge, skills, experience, market conditions, and locations, and reflects Oracle’s products and services. Oracle US offers a comprehensive benefits package; details provided in posting.