System Administrator I: IT Ops & Help Desk

Unisity, LLC; Corridor North (MD); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

401k plan

Health options

Vision & Dental

Disability insurance

Life & AD&D

Job summary

Unisity, LLC is seeking a Level 1 System Administrator to provide Tier 1 and Tier 2 support for IT systems across Linux, Unix, and Windows environments. Candidates must have TS/SCI clearance and US citizenship, with a Bachelor’s degree or 5 years of equivalent SA experience. The role includes on-site work and benefits consistent with federal contracts.

Salary ranges from $145,000 to $155,000 annually. Responsibilities include incident resolution, system monitoring, and coordination with agency

Qualifications

• Three (3) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Skills

Tier 1 Help Desk

Tier 2 Escalation

System Administration

Linux

Unix

Windows

Education

Bachelor’s degree in a technical discipline

Tools

Active TS/SCI clearance

Job description

Unisity, LLC is seeking a Level 1 System Administrator to provide Tier 1 and Tier 2 support for IT systems across Linux, Unix, and Windows environments. Candidates must have TS/SCI clearance and US citizenship, with a Bachelor’s degree or 5 years of equivalent SA experience. The role includes on-site work and benefits consistent with federal contracts.

Salary ranges from $145,000 to $155,000 annually. Responsibilities include incident resolution, system monitoring, and coordination with agency