System Administrator Level 2 (Infrastructure and Sustainment Support) - UT

CARSON SOLUTIONS LLC; Saratoga Springs (UT); On-site; USD 88,000 - 148,000; Full time

Job summary

CARSON SOLUTIONS LLC in Saratoga Springs, UT seeks a seasoned Systems Administrator with active TS/SCI clearance to join our IT operations. The role covers implementation, troubleshooting and maintenance of enterprise IT systems, plus Tier 1 and Tier 2 support.

Candidates should have at least five years of SA experience, a technical bachelor's degree, IAT II, and US citizenship. Salary is competitive up to $148,000 per year, depending on experience.

Qualifications

• Active TS/SCI with polygraph clearance required.
• IAT Level II Certification required.
• Bachelor's degree in technical discipline from an accredited college or university.
• Five years of SA experience; additional SA may substitute for degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Aid users in accessing and using IT systems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Perform system capacity analysis and planning.
• Configure and manage Linux, Unix, and Windows operating systems and install/loads OS software, troubleshoot and maintain network components.

Skills

Tier 1 Help Desk

Tier 2 Escalation

IT Systems Troubleshooting

Linux/Unix/Windows

System Monitoring

Education

Bachelor's degree in technical discipline

Tools

Linux

Unix

Windows

Network fundamentals

Job description

LOCATION: Saratoga Springs, UT | Monday thru Friday

Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

Duties And Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems.

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

Manage the daily activities of configuration and operation of IT systems.

Aid users in accessing and using IT systems.

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers.

Optimize system operations and resource utilization and perform system capacity analysis and planning.

Provide in-depth experience in trouble-shooting IT systems,

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Experience

Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Requirements

Position requires an active TS/SCI with polygraph level clearance. US citizenship is required.

IAT Level II Certification Required.

Bachelor's degree in technical discipline from an accredited college or university is required.

Salary

The likely salary range is up to $148K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.