System Administrator

Performix; Boston (MA); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Performix is seeking a hands-on Helpdesk Specialist / Junior Systems Administrator for a 3-month contract to support a primarily remote team near Boston. You will handle end-user support and foundational systems tasks with emphasis on Microsoft 365 environments.

You will be the primary contact for remote and local employees, troubleshoot Tier 1–2 issues, image and ship laptops, and assist with on-site hardware deployments as needed.

Qualifications

• 2+ years in IT Helpdesk, Technical Support, or Junior SysAdmin role.
• Strong M365 experience: configuring Office 365 accounts, mailboxes, and basic tenant settings.
• Proficient with Active Directory / Microsoft Entra ID user administration.
• Strong troubleshooting across Windows 10/11 and macOS.
• Experience with device deployment using MDM tools (Intune, Jamf) is a plus.

Responsibilities

• Provide end-user support for remote and local employees (hardware, software, network, access).
• Diagnose and resolve Tier 1–2 tickets with strong customer service.
• Image, provision, and ship laptops and peripherals for onboarding; coordinate returns for offboarding.
• Manage Microsoft 365 setups: user accounts, mailboxes, licenses, distribution groups.

Skills

M365 experience

Active Directory / Entra ID

Windows 10/11

macOS support

MDM experience (Intune/Jamf)

End-user support

Hardware deployment

Tools

Intune

Jamf

Job description

We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract.

In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.

While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hand-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.

Will need to be able to reach office in 30 minutes to support any tech emergencies if needed.

Key Responsibilities:

• End-User Support & Helpdesk
• Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
• Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding.
• Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.
• Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
• Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.
• Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).

Required Experience:

• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role.
• Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
• Proficient with Active Directory / Microsoft Entra ID user administration.
• Strong troubleshooting skills across Windows 10/11 and macOS environments.
• Experience utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus.

Location & Contract Requirements:

• Must be physically located within a 30-minute radius of Boston, MA.
• Must have a reliable home internet connection and a dedicated quiet workspace.