IT Support and System Administrator

Fiber and Wireless Infrastructure Services Company; Illinois; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision insurance

Paid time off

Job summary

Fiber and Wireless Infrastructure Services Company is seeking an experienced IT Support and System Administrator to manage and optimize our IT infrastructure, focusing on Microsoft 365, Azure, and cloud services to ensure secure operations of our IT systems. The role balances hands-on support and systems administration across endpoints, servers, and network services.

You will maintain AD, email systems, backups, and security configurations while collaborating with business units.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of systems administration and IT support experience.
• Certifications in Microsoft 365/Azure are preferred.
• Experience with Active Directory, Intune, Entra and MDM is desirable.

Responsibilities

• Provide first-line IT support for hardware, software, and network issues.
• Administer and maintain servers (Windows/Linux), virtualization, and cloud services (Azure, AWS, M365).
• Manage user accounts, security policies, and backup/recovery procedures.
• Document incidents and resolutions; contribute to IT process improvements.

Skills

5+ years IT experience

Helpdesk support

Active Directory

Office 365 administration

Azure knowledge

Virtualization

Education

Bachelor's degree in information technology or related field

Tools

Azure

AWS

Microsoft 365

Job description

Company is seeking an experienced and detail-oriented IT Support and System Administrator to join our team. As an IT Support and System Administrator, you will manage, maintain and optimize our IT infrastructure, with a strong emphasis on Microsoft Office 365 and other Microsoft cloud services to ensure seamless and secure operations of our IT systems. The IT Support and System Administrator role requires a balance of technical expertise, end-user support, and collaboration with various business units to ensure our IT systems align with organizational needs and objectives. Some of the position objectives include:

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory

The IT Support and System Administrator will have an immediate impact on the day-to-day efficiency of our operations and a long-term impact on our overall growth.

In return, we offer competitive pay with an excellent benefit package including paid time off, company matching 401(k) plans and medical, dental, vision and life insurance options as well as professional development with career advancement opportunity in an innovative growth industry.

ROLES & RESPONSIBILITIES

Helpdesk / End-User Support

• Serve as the first point of contact for IT support requests (hardware, software, network issues)
• Troubleshoot and resolve tickets related to desktops, laptops, printers, and mobile devices
• Provision and deprovision user accounts (Active Directory, email, SaaS platforms)
• Install, configure, and maintain end-user systems and applications
• Document incidents, resolutions, and procedures in the ticketing system
• Provide basic user training and support for common tools and systems

Systems Administration Support

• Assist with administration of servers (Windows/Linux), virtualization, and cloud services (e.g., Azure, AWS, M365)
• Monitor system performance, backups, and alerts; elevate issues when necessary
• Support patch management, updates, and system maintenance activities
• Maintain user permissions, group policies, and security configurations
• Assist in network troubleshooting (DNS, DHCP, VPN, connectivity issues)
• Participate in system upgrades, deployments, and IT projects

Security & Compliance

• Follow IT security policies and best practices
• Assist with endpoint protection, MFA, and access controls
• Identify and report potential security risks or incidents
• Support audits, documentation, and compliance efforts

Documentation & Process Improvement

• Maintain internal documentation for systems, processes, and troubleshooting guides
• Identify recurring issues and recommend long-term solutions
• Contribute to improving helpdesk workflows and automation

Other Duties as assigned

Travel as needed

JOB REQUIREMENTS

Education

• Bachelor's degree in information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Experience

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• Administrator proficiency with Microsoft Office 365 applications and tools
• Experience with Azure Active Directory and Group Policy Management
• Ability to troubleshoot technical issues and provide resolutions
• Prior experience providing Help Desk support
• 5+ years of experience in a systems administrator role.
• 5+ years of experience with Microsoft Entra, Intune and Autopilot
• 5+ years of experience with RMM and MDM

Skills/Knowledge/Abilities

• Experience with Microsoft 365 Platform, Exchange Online, SharePoint Online, Teams, Security & Compliance Center, Office, and OneDrive for B