Switchboard PBX Operator Part Time

HCA Healthcare; Manchester (NH); On-site; USD 22,000 - 27,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Disability coverage

Job summary

Catholic Medical Center in Manchester, NH is recruiting a Switchboard PBX Operator for part-time days, 24 hours per week (7a–7p), weekends only. This role staffs the Telecommunication Office, routing calls, handling emergencies, and maintaining confidentiality across departments.

The position requires a high school diploma or GED with hospital switchboard experience preferred. Benefits and a supportive healthcare environment are offered by HCA Healthcare.

Qualifications

• High School Graduate / GED required.
• 1 year hospital switchboard/communications experience preferred.

Responsibilities

• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in the telecommunication office.
• Ensure confidentiality of all employee, physician, and patient information.
• Operate ARC Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Work with Admissions, Security, Valet Service, and Patient Transport Services.
• Contact Environmental Services and Facilities for maintenance issues.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.
• Utilize the public address system for emergency notifications and routine announcements.
• Assist staff, physicians, and patients in placing outgoing calls.
• Maintain awareness of changes to off-shift and on-call staff and physicians.
• Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
• Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in SharePoint, memos, hospital publications, and verbal report between shifts from colleagues.
• Participate in assigned role in disaster drills and other emergency situations.
• Follow specific guidelines related to the Daily Shift Duties.

Education

High School/GED

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Switchboard PBX Operator Part Time

Schedule: Part Time Days, 24 hours per week, 7a-7p, Weekends Only -Saturday and Sunday.

Job Summary and Qualifications

The Switchboard PBX Operator staffs the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

What will you do in this role:

Operate telecommunication systems to answer, assess, and route calls.

Respond to and manage emergency requests and alarms.

Maintain a clean and organized workspace in the telecommunication office.

Ensure confidentiality of all employee, physician, and patient information.

Operate ARC Console Suite to provide information and directions.

Act as an informational resource regarding all departments and services.

Work with Admissions, Security, Valet Service, and Patient Transport Services.

Contact Environmental Services and Facilities for maintenance issues.

Answer all incoming calls from the general public, patients, physicians, and staff.

Route calls to the appropriate location as directed by department guidelines.

Utilize the public address system for emergency notifications and routine announcements.

Assist staff, physicians, and patients in placing outgoing calls.

Maintain awareness of changes to off-shift and on-call staff and physicians.

Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).

Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in SharePoint, memos, hospital publications, and verbal report between shifts from colleagues.

Participate in assigned role in disaster drills and other emergency situations.

Follow specific guidelines related to the Daily Shift Duties.

What qualifications you will need:

• High School Graduate / GED required
• 1 year hospital switchboard/communications experience preferred

Benefits

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Shape the future of healthcare at Catholic Medical Center (https://catholicmc.com/)

Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care hospital and Level III Trauma Center serving southern New Hampshire and northern Massachusetts. Home to the nationally recognized New England Heart & Vascular Institute and The Mom’s Place—an innovative birthing center that pioneered couplet care—we’re proud to lead in both advanced medicine and compassionate service.

As part of HCA Healthcare’s statewide network of Catholic Medical Center (https://catholicmc.com/) in Manchester, Portsmouth Regional Hospital (http://www.portsmouthhospital.com) , Frisbie Memorial Hospital (http://www.frisbiehospital.com) in Rochester hospitals, three freestanding ERs, and over 70 care sites, you’ll join nearly 5,000 colleagues across New Hampshire who are committed to excellence, collaboration, and making a difference every day. At Catholic Medical Center, your work has purpose—and your potential has no limits.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so many good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.