Switchboard Operator/Receptionist

Shriners Children’s Hospital; Galveston (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Shriners Children's Texas is seeking a part-time Switchboard Operator / Receptionist to manage the main hospital switchboard, direct calls, and greet visitors, vendors, and patients in a courteous manner.

Requirements include bi-lingual English/Spanish and a High School diploma or GED, with at least two years of receptionist experience preferred. HIPAA and security compliance are essential throughout daily duties.

Qualifications

• Bi-lingual English/Spanish required.
• High School diploma or GED required.
• Minimum 2 years receptionist experience preferred.

Responsibilities

• Answer the hospital switchboard promptly and direct calls to the proper party or paging staff.
• Greet visitors and staff courteously, directing them to proper personnel while ensuring HIPAA and security compliance.
• Issue visitor passes and provide clear instructions on hospital rules and regulations.
• Announce overhead pages promptly and accurately.
• Accept non-monetary donations and assist in moving them to appropriate areas.
• Record donor name, time, and details in the Security rounds log book.
• Accept monetary donations and deliver sealed envelopes to the Business Office.
• Document donor name, time and amount donated in the Security rounds log book.

Skills

Bi-lingual English / Spanish

Education

High School diploma / GED

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description

Shriners Children's Texas is looking to hire a part-time Switchboard Operator / Receptionist to answers the main switchboard for the hospital; directing telephone calls to appropriate department or to greet visitors, vendors and patients.

Key Responsibilities

• Answer the hospital switchboard telephone promptly and directs calls to proper party or paging staff
• Greet visitors and staff courteously with a smile and directs them to proper personnel, ensuring compliance with HIPAA and security regulations
• Issues visitor passes to authorize persons and gives clear and concise instruction on hospital rules and regulations
• Announces appropriate overhead pages promptly and accurately
• Accepts non-monetary donations and assists in moving them to appropriate areas.
• Makes notes name of donor, time, details of donation as applicable in the Security rounds log book.
• Accepts monetary donations and delivers sealed envelope to Business Office.
• Makes notes on name of donor, time and amount donated (if known) in the Security rounds log book.

Required Qualifications

• Bi-lingual English / Spanish

Preferred Qualifications

• High School diploma / GED
• 2 years receptionist experience

Compensation

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families.

We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities.

We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more.

No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Benefits

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!