US - Patient Services Representative

Shriners Children's; Las Vegas (NV); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition assistance

Retirement matching

Job summary

Shriners Children’s in Las Vegas seeks an Administrative/Clinical Communications role to support patient inquiries, scheduling, and clinic processes. The position emphasizes empathy, accurate information, and HIPAA compliance across multiple locations in the U.S. and beyond.

Responsibilities include triage, data verification, and documenting interactions in the EHR, with a focus on patient-centered service and process improvement within a pediatric care environment.

Qualifications

• Respond to patient and family inquiries with professionalism.
• Knowledge of HIPAA and patient privacy requirements.
• Familiarity with electronic health records (EHR) documentation.
• Ability to verify demographics and insurance information.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols.
• Accurately documents all patient interactions in the EHR.
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and ongoing education and competency training.

Skills

Empathy

Communication skills

EHR documentation

HIPAA knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR systems

Scheduling software

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description Communication

• Respond to patient and family inquiries with professionalism and empathy.


• Provide accurate information regarding services, appointments, directions, and clinic processes.


• Triage urgent calls according to established protocols and escalation as appropriate.


• Accurately documents all patient interactions in the electronic health record (EHR).


• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.

Administrative/Operational Tasks

• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.


• Verify and update patient demographics, insurance information, and authorizations.


• Route messages and requests to the appropriate clinical or administrative staff.


• Maintain compliance with HIPAA and organizational privacy standards.

Professional Development

• Attend required meetings, in-services, and complete ongoing education, and competency training


• Engage in team meetings and contribute to process improvement initiatives.


• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.


• Uphold a patient-centered approach and model organizational values in all interactions.

Other Duties

Other Duties ·Please note, while Shriners Children’s has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!