Switchboard Operator -- GUEST RELATIONS -- Mon Medical Center Main Campus

Charleston Area Medical Center; Morgantown (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Charleston Area Medical Center in Morgantown is seeking a Switchboard Operator for Mon Medical Center Main Campus. You will transfer calls, handle alerts, reset passwords, and serve as the primary contact for questions about the organization.

The role emphasizes patient-centered service, professional communication, and the ability to work varied shifts. Prior call center or support experience is preferred, with strong attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in a call center or support center is preferred.
• Excellent oral and written communication skills are essential.

Responsibilities

• Answer and forward calls professionally, guiding to correct departments.
• Assist callers with inquiries and policies, forwarding as needed.
• Monitor alerts and paging procedures, contacting physicians and departments as required.
• Log trouble tickets and assist IT with password resets after hours.
• Prioritize calls and manage multiple tasks in a fast-paced environment.
• Maintain accurate information and comply with organization policies.

Skills

Communication

Customer Service

Attention to detail

Conflict Resolution

Call Center Experience

Teamwork

Education

High School Diploma or GED

Job description

Switchboard Operator -- GUEST RELATIONS -- Mon Medical Center Main Campus(Job Id 77293)

Location: WV:Morgantown:Mon Medical Center

Employment Type: Employee

Description

Job Summary

With a patient centered culture, the Switchboard Operator will provide a positive experience to all our customers calling into Mon Health Medical Center by transferring their phone calls to the correct department, over heading medical alerts, resetting passwords, and being the primary contact point for questions about the organization.

Responsibilities

• Communication The Switchboard Operator answers and forwards incoming calls in a professional and service-oriented manner. This role diffuses upset customers professionally and resolves conflicts so that customer respect and confidence are increased. Possesses excellent oral and written communications skills and interpersonal relationship skills.
• Customer Service The Switchboard Operator assists users with inquiries that relate to department repair policies in a timely manner with an awareness of all company policies and requirements. Forwarding inquiries to appropriate departments. Ability to work varying shifts to accommodate business needs.
• Assessment and Analysis Monitors alerts and alarms, including but not limited to fire and safety alarms and reports conditions to appropriate personnel according to protocol. Appropriately overhead pages physicians and departments as required by the paging procedure.
• Multi-task/Prioritize The Switchboard Operator handles a variety of repetitive tasks. They must be able to prioritize correctly for the calls they are receiving. Respond to STAT phone immediately to alert the facility.
• Technology/On-call Log and input trouble tickets in “Service Desk” to give the problem to the correct technician on-call. Reset passwords for AD, Cerner and others as defined. Switchboard Operator analyzes types of problems and inquiries to assign severity levels, assign problem resolution, and follow through on resolution for IT after hours.

Knowledge, Skills & Abilities

Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs.

Previous Call Center or Support Center experience preferred. Possess excellent oral and written communications skills and interpersonal relationship skills. Attention to detail. Ability to learn quickly and work in fast-paced environment requiring attention to detail. Healthcare experience/knowledge preferred. Comfortable in working with different computer programs to reset passwords and/or contacting IT on-call department. Other duties as assigned.

Education

• High School Diploma or GED (Required)

Credentials

Work Schedule: Varied

Location: Mon Medical Center Main Campus

Location of Job: WV:Morgantown:Mon Medical Center