Patient Experience Switchboard Specialist

Charleston Area Medical Center; Morgantown (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

Charleston Area Medical Center in Morgantown is seeking a Switchboard Operator for Mon Medical Center Main Campus. You will transfer calls, handle alerts, reset passwords, and serve as the primary contact for questions about the organization.

The role emphasizes patient-centered service, professional communication, and the ability to work varied shifts. Prior call center or support experience is preferred, with strong attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in a call center or support center is preferred.
• Excellent oral and written communication skills are essential.

Responsibilities

• Answer and forward calls professionally, guiding to correct departments.
• Assist callers with inquiries and policies, forwarding as needed.
• Monitor alerts and paging procedures, contacting physicians and departments as required.
• Log trouble tickets and assist IT with password resets after hours.
• Prioritize calls and manage multiple tasks in a fast-paced environment.
• Maintain accurate information and comply with organization policies.

Skills

Communication

Customer Service

Attention to detail

Conflict Resolution

Call Center Experience

Teamwork

Education

High School Diploma or GED

Job description

Charleston Area Medical Center in Morgantown is seeking a Switchboard Operator for Mon Medical Center Main Campus. You will transfer calls, handle alerts, reset passwords, and serve as the primary contact for questions about the organization.

The role emphasizes patient-centered service, professional communication, and the ability to work varied shifts. Prior call center or support experience is preferred, with strong attention to detail in a fast-paced environment.