SWITCHBOARD OPERATOR - FT- 10 HR SHIFTS (4 ON & 3 OFF)

Jefferson Regional Med Ctr; Pine Bluff (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid Time Off

Matching Retirement Plans

Tuition Reimbursement

And much, much, more!

Job summary

Jefferson Regional Med Ctr in Pine Bluff, AR seeks a Switchboard Operator for full-time 10-hour shifts in the Telecommunication Department. Responsibilities include accurately operating the telephone console for incoming and outgoing calls, in-house paging, answering service, and handling emergency codes.

The role requires a high school diploma, strong communication and multitasking skills, ability to stay calm in emergencies, confidentiality, and familiarity with basic office equipment and

Qualifications

• Must have a high school diploma or equivalent.
• This is a safety sensitive position.
• One year of computer experience or training.
• Excellent verbal communication and listening skills.
• Strong multi-tasking abilities in a fast-paced environment.
• Ability to handle emergency situations calmly and efficiently.
• Maintain professionalism and confidentiality.

Responsibilities

• Operate the telephone console for incoming and outgoing calls.
• Perform in-house paging and answering service.
• Maintain physician’s PC database.
• Operate the TDD phone for the hearing impaired.
• Respond quickly to codes and alarms with appropriate priority.
• Know equipment operating procedures.

Skills

Verbal communication

Multitasking

Emergency response

Professionalism & confidentiality

Education

High school diploma or equivalent

Tools

Phone systems

Paging systems

Office equipment

TDD phone

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SWITCHBOARD OPERATOR - FT- 10 HR SHIFTS (4 ON & 3 OFF)

Full Time Non-Management Jefferson Regional Main Hospital, Pine Bluff, AR, US

What You Should Know About the Operator:

• Days and hours vary.
• This position is based within Jefferson Regional Telecommunication Department

Job Summary:

The PBX Operator will accurately operate the telephone console for incoming and outgoing calls, perform in-house paging, conduct answering service, maintain physician’s PC database, and operate the TDD phone for the hearing impaired. This position responds to all codes and alarms quickly with appropriate priority. The PBX Operator must be knowledgeable of all equipment operating procedures.

Operator Qualifications:

• High School diploma or equivalent required.
• This is a safety sensitive position. *
• Must have a year of computer experience or training
• Excellent verbal communication and listening skills
• Strong multi-tasking abilities in a fast paced environment
• Ability to handle emergency situations calmly and efficiently
• Able to demonstrate professionalism and maintain confidentiality

Preferred Requirements:

• One year of answering in a call center or company phone.
• One-year customer service experience.
• Proficiency in operating phone systems, paging systems, and basic office equipment
• Familiarity with medical terminology

Benefits & Perks: your health and happiness matters! We offer:

• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• And much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Safety Sensitive Position Definition: The essential duties of the job require the employee to work in a constant state of alertness in a safe manner. A lapse in attention to detail may constitute a threat to health or safety resulting in injury, illness, or death. This position prohibits the current use of any illegal drugs.