Hospital PBX Operator: Calm, Quick-Response Communications

Jefferson Regional Med Ctr; Pine Bluff (AR); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Retirement Plan

Tuition Reimbursement

Job summary

Jefferson Regional Med Ctr in Pine Bluff, AR, is seeking a full-time PBX/Switchboard Operator to manage the telephone console, paging, and answering service. The role includes maintaining physician databases and operating TDD devices for the hearing impaired, with rapid response to codes and alarms.

The ideal candidate will have a high school diploma, 1 year of computer experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Safety sensitive position. *
• Must have a year of computer experience or training
• Excellent verbal communication and listening skills
• Strong multi-tasking abilities in a fast paced environment
• Ability to handle emergency situations calmly and efficiently
• Demonstrate professionalism and maintain confidentiality
• Preferred: one year of call center or customer service experience
• Preferred: familiarity with medical terminology

Responsibilities

• Operate the telephone console for incoming/outgoing calls.
• Perform in-house paging and answering service.
• Maintain physician’s PC database.
• Operate the TDD phone for the hearing impaired.
• Respond to codes/alarms quickly with proper priority.
• Know equipment operating procedures.

Skills

Verbal communication

Multi-tasking

Emergency response

Confidentiality

Professionalism

Education

High School diploma or equivalent

Tools

Phone systems

Paging systems

Office equipment

Job description

Jefferson Regional Med Ctr in Pine Bluff, AR, is seeking a full-time PBX/Switchboard Operator to manage the telephone console, paging, and answering service. The role includes maintaining physician databases and operating TDD devices for the hearing impaired, with rapid response to codes and alarms.

The ideal candidate will have a high school diploma, 1 year of computer experience, excellent communication, and the ability to multitask in a fast-paced environment.