Switchboard Operator | Springdale | Day Shift

Freeman Health System; Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employer retirement match

Wellness program

Paid time off (PTO)

Extended Sick pay

Disability pay

Learning Center

Payroll deductions

Job summary

Freeman Health System is seeking a dedicated Switchboard Operator to join our patient access team in Springdale, AR. You will manage a multi-line switchboard, route calls to the appropriate departments, and support accurate scheduling for physician and clinical lines.

Responsibilities include handling emergency paging via paging, text, email, or overhead systems and ensuring timely communication with patients, guests, and vendors.

Qualifications

• High school diploma or GED.
• 2 years Telecom experience preferred.

Responsibilities

• Operate a multi-line switchboard and route callers to the appropriate department.
• Maintain Physician/Clinical/Non-Clinical call schedules and respond to Emergency lines via paging, texting, email or overhead paging system.

Skills

Telecom experience

Multi-line switchboard

Education

High school diploma or GED

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule

Sunday: 6:30 AM - 3:00 PM

Monday: 7:00 AM - 3:30 PM

Tuesday: Off

Wednesday: Off

Thursday: 7:00 AM - 3:30 PM

Friday: 6:00 AM - 2:30 PM

Saturday: 6:30 - 3:00 PM

What You'll Do

Responsible for operating a multi-line switchboard while routing and directing patients, guests and vendors to the appropriate place. Responsible for maintaining Physician/Clinical/Non-Clinical call schedules. Responsible for answering Emergency lines and notification of Emergency Response Teams via Paging, Texting, email and/or use of overhead paging system.

Requirements

• High school diploma or GED
• 2 years Telecom experience preferred

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one, including:

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Springdale, Arkansas