SWITCHBOARD OPERATOR - FT- (7A-7P) 7 DAYS ON, 7 DAYS OFF

Jefferson Regional Med Ctr; Pine Bluff (AR); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Retirement Plan

Tuition Reimbursement

Job summary

Jefferson Regional Med Ctr in Pine Bluff, AR, is seeking a full-time PBX/Switchboard Operator to manage the telephone console, paging, and answering service. The role includes maintaining physician databases and operating TDD devices for the hearing impaired, with rapid response to codes and alarms.

The ideal candidate will have a high school diploma, 1 year of computer experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• Safety sensitive position. *
• Must have a year of computer experience or training
• Excellent verbal communication and listening skills
• Strong multi-tasking abilities in a fast paced environment
• Ability to handle emergency situations calmly and efficiently
• Demonstrate professionalism and maintain confidentiality
• Preferred: one year of call center or customer service experience
• Preferred: familiarity with medical terminology

Responsibilities

• Operate the telephone console for incoming/outgoing calls.
• Perform in-house paging and answering service.
• Maintain physician’s PC database.
• Operate the TDD phone for the hearing impaired.
• Respond to codes/alarms quickly with proper priority.
• Know equipment operating procedures.

Skills

Verbal communication

Multi-tasking

Emergency response

Confidentiality

Professionalism

Education

High School diploma or equivalent

Tools

Phone systems

Paging systems

Office equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SWITCHBOARD OPERATOR - FT- (7A-7P) 7 DAYS ON, 7 DAYS OFF

Full Time Non-Management Jefferson Regional Main Hospital, Pine Bluff, AR, US

What You Should Know About the Operator:

• Days and hours vary.
• This position is based within Jefferson Regional Telecommunication Department

Job Summary:

The PBX Operator will accurately operate the telephone console for incoming and outgoing calls, perform in-house paging, conduct answering service, maintain physician’s PC database, and operate the TDD phone for the hearing impaired. This position responds to all codes and alarms quickly with appropriate priority. The PBX Operator must be knowledgeable of all equipment operating procedures.

Operator Qualifications:

• High School diploma or equivalent required.
• This is a safety sensitive position. *
• Must have a year of computer experience or training
• Excellent verbal communication and listening skills
• Strong multi-tasking abilities in a fast paced environment
• Ability to handle emergency situations calmly and efficiently
• Able to demonstrate professionalism and maintain confidentiality
• Preferred Requirements:
  • One year of answering in a call center or company phone.
  • One-year customer service experience.
  • Proficiency in operating phone systems, paging systems, and basic office equipment
  • Familiarity with medical terminology

Benefits & Perks: your health and happiness matters! We offer:

• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• Matching Retirement Plans
• Tuition Reimbursement
• And much, much, more!

Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

*Safety Sensitive Position Definition: The essential duties of the job require the employee to work in a constant state of alertness in a safe manner. A lapse in attention to detail may constitute a threat to health or safety resulting in injury, illness, or death. This position prohibits the current use of any illegal drugs.