Switchboard Operator

Lifepoint Health®; Winchester (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

Highpoint Health- Winchester with Ascension Saint Thomas is seeking a Switchboard Operator to manage all incoming calls to the hospital, handle in-house paging, codes and the dial-a-page system, and keep bulletin boards updated with current room numbers and on-call policies.

The role requires clear communication, coordination with nursing staff, and maintaining disaster procedure files under the supervision of the Director, Health Information Management.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Receives incoming calls to hospital extensions and patient rooms.
• Handles all emergency calls and pages; contacts appropriate personnel as needed.
• Manages intercom paging and information for staff and visitors.
• May cover evenings, nights, weekends and holidays for on-call coordination.
• Keeps disaster policies and bulletin boards updated.

Skills

Switchboard operations

Emergency paging

Communication

Education

High school diploma

Job description

Your Experience Matters

At, Highpoint Health- Winchester with Ascension Saint Thomas we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

At, Highpoint Health- Winchester with Ascension Saint Thomas we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files. Reports to: Director, Health Information Management

Essential Functions

• Receives incoming calls to house extensions or patient rooms. Receives calls from in-house extensions.
• Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home.
• Keep all pertinent information on the bulletin board and disaster policies and procedures updated. Stay abreast of any and all changes which apply to switchboard functions.

Education

High school diploma or equivalent required

EEOC Statement

Highpoint Health- Winchester with Ascension Saint Thomas is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.