Switchboard Operator

Ascension Health; Wichita (KS); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Tuition discounts

Priority placement in healthcare progs

Health coverage (medical, dental, etc)

Job summary

Ascension is a leading nonprofit Catholic health system operating Via Christi Hospital in Wichita, KS. The Telecommunications department seeks an individual to manage high-volume calls, maintain critical schedules and contact lists, and quickly connect staff during emergencies.

The role emphasizes professional customer service to patients, visitors, and staff, with a rotating night shift schedule (40 hours weekly, 10:45pm-7:15am). Tuition discounts and academic partnerships support growth.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Answer and efficiently route high-volume incoming internal and external calls in accordance with organizational standards.
• Maintain up-to-date desk directories, on-call schedules, emergency reference guides, and key contact lists.
• Utilize paging systems and beepers to promptly connect personnel and activate medical code response teams.
• Broadcast critical emergency codes, facility alerts, safety drills, and disaster management announcements following precise protocols.
• Serve as a vital communication hub, delivering professional customer service to patients, visitors, and staff.

Education

High School diploma equivalency

Job description

Your future role at a glance

• Location : Wichita, KS

• Facility : Via Christi Hospital, St. Francis

• Department : Telecommunications

• Schedule : Rotating | Full‑Time, 40 hours weekly, 10:45pm-7:15am

Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University.

How you’ll make an impact in this role

• Answer and efficiently route high‑volume incoming internal and external calls in accordance with organizational standards.

• Maintain up‑to‑date desk directories, on‑call schedules, emergency reference guides, and key contact lists.

• Utilize paging systems and beepers to promptly connect personnel and activate medical code response teams.

• Broadcast critical emergency codes, facility alerts, safety drills, and disaster management announcements following precise protocols.

• Serve as a vital communication hub, delivering professional customer service to patients, visitors, and staff.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer‑matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro‑rated paid time off (PTO) and holidays

• Career growth: Ascension‑paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well‑being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military‑Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.

Min Salary: 17.39

Max Salary 23.53