Switchboard Operator

tmgofficeservices; West Hartford (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) in Connecticut is seeking a dependable switchboard operator to join our administrative team. Under supervision, you will answer incoming calls and route them to the correct office or employee, while assisting in the Mail Center with sorting, posting and delivering mail.

Ideal candidates will have a high school diploma, strong keyboarding and MS Office skills, and a customer-focused approach.

Qualifications

• High school diploma required.
• Knowledge of administrative and clerical procedures.
• Working knowledge of Microsoft Office; excellent keyboarding skills.
• Must be customer service oriented and professional in presentation.
• Strong organizational and planning skills; detail oriented.
• Strong verbal and written communication skills.

Responsibilities

• Answer all incoming calls and forward to the correct office or employee.
• Assist in the Mail Center by sorting, posting and delivering mail.
• Take accurate copies of documents and help with reproductions as needed.
• Maintain time, volume and delivery records.
• Provide backup for coworkers when not available.
• Order office supplies and maintain inventory.

Skills

Customer service

Communication skills

Organizational skills

Professional presentation

Education

High school diploma

Tools

MS Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for answering all incoming calls and forwarding to the correct office or employee. Also assisting in the Mail Center by accurately sorting, posting and delivering mail in a corporate environment.

• Ensure safety and security procedures are followed at all times.
• Answer all incoming calls at the reception desk
• Forward all call to the correct office or employee
• Assist in the Mail center with sorting, posting and delivering mail
• Assist making copies for customers when needed
• Maintain time, volume and delivery records.
• Ensure the highest levels of customer care.
• Order office supplies, maintain inventory of supplies
• Provide backup for coworkers when not available
• Other duties as assigned.

Qualifications

• High school diploma required
• Knowledge of administrative and clerical procedures
• Working knowledge of Microsoft suite, computers, and relevant software applications; excellent keyboarding skills
• Familiar with appropriate customer service principles and practices; must be customer service focused
• Professional personal presentation
• Strong organizational and planning skills; detail oriented
• Strong verbal and communication skills