Switchboard Operator-Overnight

Regions Hospital; Saint Paul (MN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Tuition reimbursement

On-site employee clinic

Center for Employee Resilience

Public Service Loan Forgiveness

Job summary

Regions Hospital is seeking a Switchboard Operator to serve as an important point of contact for internal and external callers. You will provide friendly, professional service while connecting callers to the right department, service, or resource.

The ideal candidate is customer-focused, dependable, and comfortable communicating with a wide variety of people. You will use strong listening and communication skills to assist callers in a busy healthcare environment.

Qualifications

• Two years of clerical experience or customer service skills.
• Experience in a call center or switchboard preferred.

Responsibilities

• Answer and route internal and external calls.
• Determine caller needs and provide accurate information or connections.
• Deliver professional, courteous customer service.
• Collaborate with hospital teams to support effective communication.
• Manage multiple priorities in a fast-paced environment.

Skills

Clerical experience

Customer service

Job description

Regions Hospital is seeking a Switchboard Operator to serve as an important point of contact for internal and external callers. In this role, you'll provide friendly, professional service while connecting callers to the right department, service, or resource.

The ideal candidate is customer-focused, dependable, and comfortable communicating with a wide variety of people. You'll be successful in this role if you have strong listening and communication skills, attention to detail, and the ability to remain composed while assisting callers in a busy healthcare environment.

What You'll Do

• Answer and route internal and external calls.
• Determine caller needs and provide accurate information or connections.
• Deliver professional, courteous customer service.
• Collaborate with hospital teams to support effective communication.
• Manage multiple priorities in a fast-paced environment.

Required Qualifications

• Two years of clerical experience or customer service skills.

Preferred Qualifications

• Six months or more of call center or switchboard experience preferred.

Join Regions Hospital and help create a positive experience with every call.

Work Schedule: FTE .7 (28 hrs. weekly), Night Shift

Benefits

• Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, fertility coverage and tuition reimbursement.
• We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need.
• We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency.
• Regions Hospital is a qualified non‑profit employer under the federal Public Service Loan Forgiveness program.
• Regions is also proud to be a Beyond the Yellow Ribbon Company.