Switchboard Operator, Part-Time Varied shifts to include Days and Nights

Northwestern Medical Center; St. Albans (VT); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Job summary

Northwestern Medical Center in St. Albans, VT is hiring a part-time Switchboard Operator. The role covers evening and night shifts on Sundays/Mondays and daytime Fridays, on-site. The operator handles a multi-line system, emergency communications, and patient access support to ensure smooth hospital operations.

The position emphasizes accuracy, calm under pressure, and professional communication, with a benefits package and a focus on helping the community’s health needs.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Experience with hospital or medical office settings is a plus.

Responsibilities

• Answers incoming calls on the hospital's main line and transfer or page as needed.
• Maintains on-call schedules and distributes call lists to hospital users.
• Monitors emergency line, radio, and alarms; follows protocols for emergencies.
• Handles clerical and patient access tasks such as scanning and registration where required.

Skills

Customer service

Multiline phone system

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

Multi-line phone system

Electronic paging system

Job description

Switchboard Operator, Part-Time Varied shifts to include Days and Nights

• Posted on November 3, 2026

Locations

Showing 1 location

St. Albans, VT 05478, USA

• On-site
• Pay or shift range: $17 USD to $22.10 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative Support
• Part-Time
• Requisition #: SWITC001604

Description

NMC is currently recruiting a Switchboard Operator for every Sunday/Monday night 11p-7a as well as every Friday day shift (7a-3p). The position is Part-time (48 hours bi-weekly). Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With "people" as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range $17.00 to $24.17 USD

The posted hiring range represents the anticipated pay range for this position. Individual compensation is determined based on a variety of factors, including relevant experience and internal equity. Placement within the range will be based on the candidate's qualifications and alignment with the requirements of the role.

SWITCHBOARD OPERATORJOB SUMMARY:

The Switchboard Operator I is responsible for answering incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines. The Operator will assess the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication. The Operator will monitor and prioritize the internal hospital emergency phone line, radio, and all alarms. The Operator will effectively and tactfully carry out emergency response protocols. Operator will overhead page as required. The Operator will assist with compilation of on call schedules. The Operator may be expected to assist with other clerical and patient access tasks including but not limited to receiving and routing of incoming faxes, scanning documents, and registration/insurance information entry and verification.

PRE-REQUISITES:Education: High school diploma or equivalent required.Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required.Other Skills: Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, be able to remain calm under pressure and have strong communication skills to communicate with people in a professional and tactful manner.RELATIONSHIPS:Reports To: Patient Access SupervisorOther Contacts: All hospital staff, patients, providers and their office staff, EMS personnel, patients, family, publicSCOPE:Machinery or Equipment Used: Multi-line phone system, emergency radio, electronic paging system, basic office equipment, computerPhysical Demands: Manual dexterity, Mostly sedentary workWorking Conditions: Handles emergency and/or crisis situations, subject to many interruptions. Occasional pressure due to multiple incoming calls. The majority of the time the switchboard is staffed with one employee.Required Protective Equipment: As the situation dictatesESSENTIAL FUNCTIONS:

1. Communication Functions

• Answers incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines.
• Assesses the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication.
• Communicates with patients, team members, the public, and management in an accurate and timely manner evidenced by, talking with and listens to patients/team members, reporting pertinent and concise information, and protecting confidentiality of patient/colleagues.
• Applies critical thinking skills and considers alternatives by organizing multitask workload and high priority calls and alerts, prioritizing tasks/work, seeking assistance when required, collecting/integrating data from multiple sources.
• Utilizes the daily log communication tool in a legible, and understandable format to ensure effective communication between hospital operators.
• Assists in maintaining up to date information in rolodex for quick reference.

2. On Call Scheduling Functions

• Maintains call list in an accurate and legible manner to ensure highest level of emergency preparedness and customer service. Double checks the list at the to ensure accuracy.
• Distributes call schedule accordingly to hospital users as required.
• Communicates with physician and non-physician call schedulers to obtain up to date call information and completed schedules.
• Receives information about changes to on call coverage, and documents changes accurately.

3. Emergency Response Functions

• Monitors and prioritizes internal hospital emergency phone line, radio, and all alarms.
• Effectively utilizes protocols, critical thinking, and effective judgement to respond to all emergencies, and alarms.
• Completes overhead paging as required, speaking clearly, and utilizing scripting when appropriate.
• Accurately completes and files emergency response checklist as required to ensure consistent and highly reliable emergency response.

4. Clerical/Patient Access Functions:

• Completes timely scanning of patient documents into electronic record.
• May be cross trained in the processing of incoming faxes to include, monitoring incoming fax buckets, reviewing documents, and accurately routing/uploading documents based on protocols.
• May be cross trained to complete reference lab registrations to include entry of registration/insurance information, insurance verification, and order scanning.
• Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with organizational quality assurance policies.
• Completes registrations to meet department accuracy and error resolution key performance indicator standards by maintaining >90% Final Accuracy and >75% Error Resolution.
• Demonstrates compliance with specified insurance requirements.

5. Other Job Duties

• Manages self and resources effectively
• Acknowledges limits of experience and capability
• Identifies learning needs and seeks resources
• Utilizes equipment, systems and supplies appropriately
• Maintain clean, orderly environment of care
• Seek out and accepts feedback
• Attends at least 50% of monthly staff meetings

Equal Employment Opportunity StatementNorthwestern Medical Center is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace that values diversity, inclusion, and belonging. All employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.Northwestern Medical Center is dedicated to fostering a respectful, inclusive, and supportive work environment where all employees have the opportunity to contribute, grow, and succeed. We encourage qualified individuals from all backgrounds and experiences to apply.Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation are encouraged to contact Human Resources for assistance.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.